Infrastructure & Operations Manager

#GEM-16193

Deerfield Beach, Florida, USA

Full-Time/Part-Time

Full-Time

• Lead end-to-end planning, execution, and delivery of network and infrastructure projects, ensuring timely delivery, budget discipline, risk management, and clear stakeholder communication.
• Develop project scopes, implementation plans, timelines, resource plans, rollback plans, and risk mitigation strategies for major infrastructure initiatives.
• Drive additions, upgrades, lifecycle replacements, migrations, and decommissions of network and infrastructure assets with complete documentation and change communication.
• Align infrastructure priorities with business needs, IT strategy, security requirements, and operational risk reduction.
• Standards, Processes & Quality
• Define, document, and enforce operational standards, procedures, runbooks, and best practices across network, infrastructure, cloud, and support teams.
• Build and maintain a change management framework that ensures infrastructure changes are logged, reviewed, approved, implemented, validated, and auditable.
• Establish repeatable processes for configuration management, patching, capacity planning, backup validation, disaster recovery readiness, monitoring, and documentation.
• Conduct regular audits of systems, configurations, documentation, and team adherence to approved procedures; report findings and drive corrective actions.
• Establish and maintain disaster recovery standards, testing schedules, documentation requirements, and operational readiness metrics.
• Azure Cloud Ownership
• Own and administer the Microsoft Azure environment, including architecture, governance, resource organization, cost management, security alignment, and roadmap planning.
• Design and enforce Azure policies, role-based access controls, identity standards, resource tagging, monitoring practices, and operational guardrails.
• Lead cloud migration, optimization, and modernization initiatives to improve scalability, reliability, security, and cost efficiency.
• Monitor Azure environments for performance, availability, cost, and security; implement automation where practical to improve operational efficiency.
• Security Tools & Compliance
• Own the lifecycle and operational effectiveness of assigned security tools, including endpoint protection, SIEM, vulnerability management, identity platforms, and privileged access management solutions.
• Develop and enforce network and infrastructure security policies aligned with company standards and industry best practices.
• Partner with leadership to define security posture, prioritize improvements, and implement controls that reduce operational and cybersecurity risk.
• Ensure infrastructure changes and security configurations are documented, reviewed, and auditable for compliance and business continuity purposes.
• Lead or support incident response efforts related to network, cloud, infrastructure, and security events.
• Business Continuity & Disaster Recovery
• Lead the planning, development, maintenance, and testing of infrastructure-related business continuity and disaster recovery capabilities.
• Ensure critical network, server, cloud, security, and operational systems have documented recovery procedures, recovery objectives, dependencies, and escalation plans.
• Coordinate disaster recovery testing exercises and validate recovery processes, documentation, technical readiness, and lessons learned.
• Maintain infrastructure resiliency through redundancy, backup validation, replication review, failover testing, and continuous improvement initiatives.
• Partner with business leaders and IT stakeholders to identify critical systems, operational dependencies, recovery priorities, and acceptable recovery objectives.
• Ensure disaster recovery documentation, runbooks, contact lists, recovery procedures, architectural diagrams, and technical ownership assignments remain current and auditable.
• Drive remediation of risks identified through business continuity assessments, disaster recovery testing, infrastructure audits, or operational reviews.
• Support incident response activities and serve as a key technical leader during business disruption, infrastructure failure, cybersecurity events, or disaster recovery situations.
• Infrastructure & Network Operations
• Oversee administration, performance, resiliency, and maintenance of the LAN, WAN, SDWAN, wireless, VPN, firewall, internet, server, and infrastructure environments.
• Manage routers, switches, firewalls, wireless platforms, servers, and related network devices to ensure high availability, security, and performance.
• Maintain monitoring, alerting, escalation, and root cause analysis practices for network and infrastructure incidents.
• Foster a culture of ownership, continuous improvement, operational excellence, and disciplined execution.
• Helpdesk & All-Tier Technical Support Ownership
• Own the full technical support function across all support tiers, including workflow design, escalation discipline, knowledge management, and service quality.
• Define and enforce support workflows,…