IT Help Desk Technician

IT Help Desk Technician

We are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.

• Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems
• Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments
• Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices
• Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration
• Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system
• Escalate more complex issues to senior IT staff as needed
• Provide exceptional customer service and clear communication to end users
• Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)
• Help maintain inventory of IT equipment and software licenses
• Follow IT policies, security guidelines, and best practices