Senior Manager of Collaboration Solutions
Listed on 2026-09-13
-
IT/Tech
IT Project Manager, IT Specialist, Systems Engineer
We are seeking an experienced and dynamic Senior Manager of Collaboration Solutions to lead our Unified Communications team. The ideal candidate will possess a strong technical background, demonstrated leadership skills, and a proven track record in UC operations management. This position is responsible for overseeing the design, implementation, and support of our unified communications portfolio of client offerings.
We are seeking an experienced and dynamic Senior Manager of Collaboration Solutions to lead our Unified Communications team. The ideal candidate will possess a strong technical background, demonstrated leadership skills, and a proven track record in UC operations management. This position is responsible for overseeing the design, implementation, and support of our unified communications portfolio of client offerings.
Key Responsibilities- Provide strategic direction and leadership for the Unified Communications (UC) team.
- Oversee daily operations, ensuring high availability and reliability of all UC services.
- Design, implement, and manage UC solutions, with a primary focus on Cisco Web Ex, Cisco Unified Communications Manager (UCM), and Cisco Contact Center Express (CCX).
- Develop and maintain UC policies, procedures, and best practices.
- Lead troubleshooting and resolution of complex UC issues.
- Drive continuous improvement and innovation in UC technologies and processes.
- Assist with pre-sales activities related to selling our Hosted UCaaS (Unified Communications as a Service) offering, supporting the sales team in client engagements, solution design, and presentations.
- Provide mentorship and professional development opportunities for UC team members.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
- Minimum 10 years of experience in Unified Communications or related IT fields.
- Extensive hands‑on experience with Cisco Web Ex, Cisco Unified Communications Manager (UCM), Cisco Contact Center Express (CCX), and Microsoft Solutions.
- Strong knowledge of UC architecture, deployment, and support.
- Exceptional communication, leadership, and interpersonal skills.
- Proven ability to manage complex projects and cross-functional teams.
- Experience with Microsoft TEAMS Calling or similar cloud-based UC solutions.
- Relevant Cisco or Microsoft certifications (e.g., CCNP Collaboration, MCSE: Productivity).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).