Regional Operations Manager

Overview

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

The Regional Operations Manager provides strategic and operational leadership across the assigned geographic, multi branch area to ensure consistent execution of operational standards, exceptional customer service and a best-in-class customer experience. This includes overseeing and directing warehouse operations for the assigned area, ensuring efficient, safe, and customer focused execution. Provides leadership to operations and support teams, develops and implements operational strategies, resolves operational issues, and ensures alignment with regional and company objectives.

Accountable for operational performance, financial discipline and warehouse team development. Works in partnership with regional sales and store leaders to align operational capacity with business strategy while driving performance across safety, service, cost, and people metrics. Ensures one high-performing unit including sales growth, margin protection and maximization, inventory management, process improvement, employee development, and ensuring excellent customer experience. Interfaces with sales team to ensure sales execution and operational delivery of sales initiatives.

The Regional Operations Manager supervises Warehouse leaders in their area and ensures the overall store and regional objectives are met.

Supervises warehouse leaders directly; indirectly supervises and supports the warehouse personnel reporting to the warehouse leader. May have direct or indirect reporting responsibilities for other assigned personnel that support operations or other branch functions in the region.

Essential Job Functions:

• Provides operational leadership for multiple locations, including oversight of distribution, fleet operations, inventory management, vendor management, and customer-specific operational requirements.
• Partners with the Regional Manager to ensure the highest quality of customer service and experience, ensuring service commitments, responsiveness, and issue resolution consistently meet or exceed expectations.
• Oversees all operational activities including order fulfillment, shipping, receiving, inventory accuracy, working capital optimization, and quality systems.
• Develops, executes, and communicates regional operational strategies, budgets, and performance goals in alignment with regional and local leadership.
• Partners with regional leadership to determine operational plans, resource allocation, and execution priorities.
• Coordinates day-to-day operational and functional activities while resolving operational issues quickly and effectively.
• Hires, manages, trains, develops, counsels, and coaches warehouse supervisors and managers, including but not limited to setting clear expectations and providing feedback to ensure performance. Drives accountability through performance management and succession planning.
• Ensures efficient and safe operations across all locations within the defined area, maintaining consistent standards and execution.
• Ensures compliance with company policies, standard operating procedures, safety standards, and internal audit requirements.
• Manages operational aspects of the P&L for the respective region/s and monitors associated expenses. Ensures operational expense control and expense-based P&L performance, ensuring activities are conducted within approved budgets. Consults frequently with…