Branch Manager - Deerfield

Job Summary

Plans, directs and manages the marketing, sales and business development, and services activities of the branch to achieve the branch customer sales, deposit growth, financial and marketing goals. Oversees and ensures the branch's service quality, physical security, audit integrity and efficient performance of personnel. Maintains communications between branch and upper management. Provides support, guidance and training to staff.

• Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtain and maintain an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continue to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the Safe Act.
• Solicits business relationships including deposits, loans, and treasury services.
• Develop and refer loan leads for commercial and residential lending areas. Pursue lending business development activities (including low- and moderate-income segments), working in partnership with Commercial, Residential, and Business Bankers.
• Execute integrated sales and relationship strategies that are aligned with the area business plan to achieve desired revenue and service hurdles.
• Provide Treasury and Lending Specialists with qualified referrals for cross-sell. Assist in closing deals across all products.
• Use sound judgment in qualifying potential customers/deals as well as recommending the right financial solutions/products for the customer.
• Partner with other departments to ensure ongoing and appropriate communication to support overall client and franchise objectives.
• Organize the internal sales environment and complete external sales calls and business development activities. Conduct sales initiatives through adequate procedures (telemarketing, direct mail and external business development). Ensure effective customer retention and growth through ongoing sales and servicing initiatives.
• Maintain frequent interaction with centers of influence, diverse industry segments, community leaders, regulators, and senior business contacts.
• Through extensive involvement, create local community awareness that the bank is critically focused on partnering in the community and providing broad, multi-product banking solutions to the middle market companies housed in the marketplace.
• Ensure implementation of the Bank's customer service philosophy in regard to total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy and communication). Handle customer situations beyond the scope of branch personnel and ensure timely service.
• Resolve personnel-related problems. Train and develop branch personnel to facilitate all retail services. Develop lending knowledge in the branch.
• Responsible for approvals beyond subordinates' authorities. Judiciously use authorities provided. Approve overdrafts and payment against uncollected funds within authorities.
• Direct analysis of service charge waivers, waiver deletion and other customer profitability factors.
• Maximize income and control branch expenses.
• Complete employee performance evaluations. Ensure the selection/hiring of high-quality customer-oriented personnel. Train and develop subordinates' personnel for career progression.
• Ensure that appropriate training for branch employees is provided on new regulatory issues and policies and procedures.
• Approve and review branch monthly reports for completion, timeliness and accuracy. Prepare management reports.
• Ensure that appropriate audit systems are in place and that institution policies and procedures are enforced.
• Address and resolve marketing-related problems and generate ideas for improving sales/operational issues with bank management. Develop, implement and monitor sales and service plans.
• Direct branch daily operational activities through personnel: review decisions and actions of branch personnel ensuring they are in accordance with the Bank's policies and procedures.
• Handle customer problems and complaints through effective problem resolution skills, counsel customers and provide branch policy interpretations adhering to Bank standards.
• Ensure institution compliance with regulatory issues.

• Assist in night depository retrieval and verification.
• Serve on internal committees as required.
• Act as Branch Deputy Security officer of the branch.
• Perform duties of loan officer, new accounts, head teller or other operational positions (i.e., balance the ATM teller machine, sell and purchase of cash between tellers and vault, open and close the branch, stay abreast of security policies and procedures).
• Perform other various duties as assigned.

Bachelor's Degree Required

Equivalent banking industry experience or the equivalent combination of Education and Experience needed to be…