Care Promoter

We’re unique. You should be, too. We’re changing lives every day for both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Promoter 1 is an unlicensed medical professional cross‑trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. Duties vary by setting, but include administrative duties and clinical duties under direct physician supervision, as part of a Physician‑lead Care Team focused on comprehensive primary care for a specific patient population.

• Measures and records patient vital signs; records patient interview and medical history.
• Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
• Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
• Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
• Perform non‑critical medical and therapeutic procedures based on medical instructions. Collects phlebotomy and other lab specimens; performs basic waived lab tests.
• Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first‑aid procedures; uses CPR skills when necessary, all under physician supervision.
• Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal and ethical documentation at all times.
• Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
• Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology and follows appropriate legal and ethical professional conduct; authorized individuals will use the Chen Med Rx system to support physician medication dispensing.
• Provides health coaching to a defined group of patients to support healthy lifestyle choices. Follows up with coached patients via weekly calls.
• Performs other duties as assigned and modified at manager’s discretion.

• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families.
• Exceptional oral and written communication skills, time‑management skills and organizational skills.
• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
• Mindset focused on resolving problems for patients and achieving team goals.
• Knowledge of medical products, terminology, services, standards, policies and procedures.
• Skilled in basic phone and computer operation.
• Must be detail‑oriented to ensure accuracy of reports and data.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to act calmly in busy or stressful situations.
• Proficient skills in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and other software.
• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
• Spoken and written fluency in English.

$17.0 - $24.26 hourly. The posted pay range represents the base hourly rate or the base annual full‑time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Chen Med offers comprehensive benefits, career development and advancement opportunities, and a strong work‑life balance. Employees enjoy benefits that support their well‑being and professional growth.