Sales Associate; Seasonal

As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty.

At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug‑Free Workplace and an Equal Opportunity Employer.

• Greet and welcome customers as they enter the store.
• Engage with customers to understand their needs using open‑ended questions and active listening.
• Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience.
• Assist customers in selecting products and direct them to the appropriate aisle or location.
• Inform customers about available services and assist with special orders or drop‑ship purchases.
• Handle cash, credit, and on‑account transactions accurately, including processing returns and managing the register.
• Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage.
• Assist with inventory management, including receiving, stocking, and replenishing merchandise.
• Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles.
• Support the buy‑online pick‑up in store (BOPIS) process and assist with buy‑online ship from the store as needed.
• Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards.
• Complete all required training and review standard operating procedures (SOPs) for the position.
• Be available to work a flexible schedule, including nights, weekends, and holidays.
• Perform other job‑related duties as assigned.

• Strong verbal and written communication skills.
• Ability to listen actively and respond to customer needs.
• Proven sales and customer service abilities.
• Familiarity with merchandise.
• Point‑of‑sale systems; ability to learn new systems quickly.
• Strong attention to detail and effective time management.

• High school diploma or equivalent preferred.
• Previous boating and/or retail experience preferred.

• Continuous standing and walking throughout the retail space.
• Ability to wear and communicate through a headset continuously.
• Frequent climbing, bending, stooping, and twisting.
• Occasionally operate equipment, including forklifts.
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

• Operate, assist with, or be assigned to hazardous power‑driven machinery, including:
  • Forklifts / powered industrial trucks
  • Motorized pallet jacks
  • Motorized conveyors
  • Trash compactors and balers
  • Power‑driven cutting, slicing, grinding, or processing machines
  • Any other power‑driven equipment deemed hazardous
• Operate, assist with, or be assigned to conduct work involving:
  • Hot Knife
  • Chain cutter
  • Other cutting instruments
• Transportation/Delivery
  • Drive any motor vehicle as part of their job
  • Act as a helper on delivery or transport vehicles
• Hazardous Materials & Chemical Exposure
  • Handle, mix, or directly work with:
    • Hazardous materials (HAZMAT)
    • Toxic, corrosive, or reactive chemicals
    • Battery systems or chemicals posing burn/fire/explosion risk
  • Clean up, respond to, or manage chemical spills
  • Perform tasks involving significant exposure to hazardous substances
  • HAZMAT Shipping & Logistics Activities
    • Participate in hazardous materials shipping activities, including:
      • Classifying hazardous materials
      • Preparing hazardous shipments