Dispatcher; Ready Mix​/Concrete

PR

$24/ hour

Full Time (6 month contract to hire)

Titan Florida LLC has an excellent opportunity for a Ready Mix Concrete Dispatcher in our Deerfield Beach, FL office. This exempt position will report directly to the Customer Service Ready Mix Dispatch Manager. The Ready Mix Concrete Dispatcher is responsible for coordinating daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on‑time delivery of concrete to customers.

• 3–5+ years of experience in ready‑mix concrete dispatch or logistics.
• Knowledge of the South Florida Market.
• Experience managing multi‑plant or high‑volume dispatch operations strongly preferred.
• High sense of urgency and situational awareness.
• Advanced problem‑solving skills.
• Clear and concise communication.
• Ability to perform under pressure.

• Additional relevant experience or certifications preferred.

• Support daily dispatch operations across assigned plants/regions.
• Ensure optimal scheduling and routing of drivers to maximize productivity and minimize downtime.
• Monitor real‑time order fulfillment and adjust dispatch plans as needed.
• Oversee start‑of‑day planning and end‑of‑day reconciliation processes.
• Manage driver wash‑out decisions in coordination with system recommendations and operational needs.
• Ensure effective communication of service alerts, plant issues, weather impacts, and jobsite delays.
• Ensure high levels of customer satisfaction through proactive communication.
• Support resolution of escalated service issues.
• Collaborate with Sales and Operations to manage high‑priority placements and large pours.
• Performance Management & KPIs
• On‑Time Delivery (OTD)
• Truck Turn Time
• Driver Productivity
• Call Center Service Levels
• Safety & Compliance
• Reinforce safety‑first culture in all dispatch decisions.
• Ensure compliance with DOT regulations, driver hours, and company policies.
• Support incident review and root cause analysis when applicable.