Customer Service Rep​/Receptionist

Job Description

About the Role:

As a Receptionist, you play a crucial role in welcoming and directing visitors, maintaining security, and managing telecommunications systems. Your presence ensures a positive and professional experience for all guests and staff. Essential

Job Responsibilities:

Welcome and direct visitors in person or over the phone, addressing inquiries and providing appropriate assistance. Maintain employee and department directories, providing clear instructions and guidance to visitors. Ensure security protocols are followed by monitoring access, issuing visitor badges, and adhering to established procedures. Operate and maintain the telecommunication system according to manufacturer instructions, ensuring effective communication channels. Maintain cleanliness and orderliness of the reception area in compliance with established procedures and regulations.

Document and communicate relevant actions, irregularities, and ongoing needs to ensure continuity among work teams. Collaborate with team members to achieve shared goals and contribute to the overall success of the organization. Cross train in other departments such as mailroom, copy center, shipping/receiving and help with set up or tear down of conference rooms for meets.

"The pay rate for this position starts at $19 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

Qualifications:

• High school diploma or GED required; associate degree or certification in office administration or related field preferred, or an equivalent combination of education and relevant experience.

• Minimum of 6 months of related experience and/or training, demonstrating proficiency in receptionist duties and customer service.

• Strong communication skills, both verbal and written, with the ability to interact professionally and courteously with visitors and staff.

• Developed interpersonal skills necessary to establish and maintain effective working relationships with colleagues and external contacts.

• Effective planning and organizational abilities, enabling efficient coordination of tasks and responsibilities in a dynamic environment.

• The role may involve prolonged periods of sitting and typing using a computer, as well as occasional walking, carrying, reaching, standing, and stooping.

• Some physical demands may include occasional lifting, lowering, pushing, or pulling objects weighing up to 25 lbs.