Control Coordinator

Change Control Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Change Control Coordinator at JLL, you'll serve as the linchpin in ensuring seamless, risk-free operational changes across critical systems. This role demands a detail-oriented professional who can navigate complex data center environments while maintaining the highest standards of safety and compliance. You'll work collaboratively with Regional Engineering Managers, site teams, and clients to prioritize and escalate issues, diagnose change control compliance gaps, and identify procedural risks before they become problems.

We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this position offers the chance to develop expertise in change management within mission-critical environments. With a keen eye for process optimization and a commitment to seeing every issue through to resolution, you'll maintain oversight of our Standard Operating and Methods of Procedures library while ensuring every change follows best-known methods.

What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with engineering teams to deliver gold-standard service. This is more than a coordination role— it's about protecting operational integrity while building the systems and relationships that enable our clients' success.

What your day-to-day will look like:

• Manage client change control systems and impacted work order systems, understanding downstream impacts to Business Intelligence systems and maintaining seamless operational continuity
• Review, approve, and track Methods of Procedures (MOPs), lockout/tagout documentation, and Emergency Operating Procedures (EOPs) to ensure compliance with safety standards and procedural accuracy
• Serve as the day-to-day contact with the owner's representative, communicating technical items clearly to peers, upper management, and clients while maintaining professional relationships
• Diagnose change control compliance issues and MOP procedural risks, appropriately escalating problems to Regional Engineering Managers for timely resolution
• Maintain oversight of the current library of Standard Operating and Methods of Procedures for all Critical Systems Work, recommending improvements based on operational insights
• Collaborate with engineering teams to educate and partner on methodologies that produce risk-mitigating procedures, fostering a team-first mindset across the organization
• Prepare and maintain accurate documentation and reporting of change control data to management, ensuring transparency and traceability
• Perform administrative review of best-known methods, continuously improving documentation quality and procedural effectiveness

Required qualifications:

• Thorough understanding of critical systems with data center engineering background, including ability to walk stakeholders through switching and de-energizing procedures end to end
• Experience in MEP (Mechanical, Electrical, Plumbing) field with strong operational knowledge of critical systems functions
• Exceptional written and verbal communication skills, with demonstrated ability to produce clear technical documentation and work scripts
• Proficiency in computer applications including Google Docs, MS Office Suite, Excel, CMMS, BAS, and related software platforms
• Strong organizational abilities with proven experience managing multiple priorities and documentation libraries simultaneously
• High degree of flexibility, adaptability, and conflict management capability to navigate complex stakeholder environments
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