Analyst, Implementation & Audit

Summary
Responsible for the accurate and timely implementation, maintenance, audit, and support of low to medium complexity customer agreements, pricing arrangements, and related Commercial Operations activities. This role supports non‑acute group and direct customer agreements including pricing and accrual set‑up, roster and contract maintenance, maintenance quality and audit, and ad‑hoc reporting. The Analyst partners closely with Sales, Marketing and other Operations functions to resolve contract, pricing, billing, and implementation issues while supporting contract timelines, customer needs, and operational goals.

• Own and coordinate contract lifecycle activities for assigned agreements, including renewals, amendments, product launches, and market price changes; partner with supervisor and stakeholders to align requirements and timelines.
• Serve as a key contact and subject matter expert for assigned agreements and provide timely support for contract implementation, maintenance, analysis, reporting, and issue resolution.
• Research, analyze, and resolve pricing, billing, and contract maintenance related issues for assigned agreements, escalating appropriately when needed.
• Execute a defined audit cadence to proactively manage contract pricing and incentive accuracy.
• Participate in broader Commercial Excellence team and process improvement projects as assigned.
• Contribute to the development, maintenance, and refinement of training materials, templates, process documentation, playbooks, standard operating procedures, and other supporting resources.
• Identify procedural gaps and opportunities for process innovation, simplification, efficiency, accuracy, and improved customer experience.
• Demonstrate compliance with internal procedures, processes and controls.
• Work closely with supervisor and team members to develop contract implementation knowledge, system proficiency, business acumen, and analytical capability within assigned areas of responsibility.
• Own ancillary contract team responsibilities, including recurring reporting, dropship and other tasks as assigned.

• Strong verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.
• Strong analytical, organizational, time management, and problem‑solving skills.
• High attention to detail and ability to evaluate information for accuracy, relevance, completeness, and business impact.
• Ability to prioritize tasks with minimal guidance, meet deadlines, and maintain effectiveness under changing circumstances and priorities.
• Proficiency in Contract Lifecycle Management platform like BAM (Baxter Agreement Management), Model N, or similar.
• Proficiency in Excel; experience with reporting/BI tools and enterprise reporting platforms preferred.
• Bachelor’s degree or commensurate relevant experience.
• Minimum of 1 year of experience in contract administration, contract implementation, pricing, commercial operations, sales operations, business operations, contract maintenance, or a related role.

Estimated base salary: $64,000 – $88,000 annually. Individual pay is based on location, skills, experience and other factors. Position may also be eligible for discretionary bonuses.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits (except for Puerto Rico):
Medical and dental coverage that starts on day one; basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount. 401(k) Retirement Savings Plan (RSP) with employee contribution options and company matching. Flexible Spending Accounts, educational assistance programs, paid holidays, paid time off (20–35 days based on length of service), family and medical leaves of absence, paid parental leave, commuting benefits, Employee Discount Program, Employee Assistance Program (EAP), and childcare benefits.

Baxter is an equal opportunity employer. Baxter…