Senior Associate, Multilingual Process Management

The Enterprise Language Accessibility (ELA) team is a horizontal function responsible for servicing multilingual needs across the enterprise. It supports customer touchpoints by working with partners across the company’s diversified lines of business.

We are seeking a highly organized and detail-oriented Process Manager to join our team. This specialized role bridges translation industry knowledge with robust project management expertise. The Process Manager will drive the end-to-end delivery of high-quality translation content across the enterprise, ensuring seamless communication, and optimizing operational processes.

• Oversee and ensure the consistent delivery of high‑quality translation services across the organization.
• Apply and enforce standardized processes and tools to maintain excellence in all translation projects.
• Identify opportunities for and drive continuous process improvements to enhance team efficiency and output.
• Maintain clear, timely, and proactive communication with cross‑functional stakeholders regarding project status, best practices, and system updates.
• Facilitate and manage meetings effectively to ensure stakeholder alignment and seamless project execution.

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in translation project management.
• At least 2 years of experience in business process, project, relationship, or risk management.
• At least 2 years of experience using Computer‑Assisted Translation (CAT) tools.
• At least 2 years of experience with emerging translation and interpretation technologies.

• Bachelor’s or Master’s degree.
• Relevant professional certifications (Lean, Agile, Six Sigma, BPM, or PMP).
• At least 2 years of experience working within legal, banking, or business services sectors.
• Knowledge of design tools (InDesign, Figma, Illustrator).
• Professional proficiency in one or more foreign languages (Spanish, French, Chinese, Japanese, etc.).
• Attention to detail, responsive, and organized.
• A quick learner with a proven ability to adapt to new software and internal systems.
• Strong command of the English language with excellent written and verbal communication skills.
• Process‑driven with a commitment to adhering to established organizational standards.
• Strong interest in existing and emerging translation and interpretation trends.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Richmond, VA: $80,800 - $92,200 for Sr. Process Manager
New York, NY: $96,900 - $110,600 for Sr. Process Manager
Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager
McLean, VA: $88,800 - $101,300 for Sr. Process Manager

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One promotes a drug‑free workplace. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections 4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.