Operations & Training Specialist
Listed on 2026-08-03
-
Business
Business Analyst, Business Administration
Operations & Training Specialist
Local Agency:
Bright Star Care
Location:
Bannockburn, IL
Position Type:
Full Time (Salaried)
The START Operations and Training Specialist is the primary guide for new Bright Star Care franchise owners from the moment they take handoff from Franchise Development through pre-open, opening, and early operations. This role owns the START program experience for each new owner — coaching them through the pre-open checklist and business setup, facilitating training (Operations Boot Camp and New Owner Week 1 and Week
2), and providing hands-on subject matter expertise across systems, process, and our proprietary software platform — until the new owner is ready to open and transition to their Segment 1 Field Support Coach. This role blends the structured onboarding expertise of the START program with the business-consulting orientation of Field Support and is designed as the entry point into Bright Star Care's Field Support career ladder.
High performers should expect to be developed — and may be considered for promotion — into a Field Support Manager (Advanced Owners) role.
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