Associate HR Operations, Services and Solutions

Job Summary

Responsible for supporting HR Services and Solutions operations through a broad range of activities including reporting and analytics, process administration, operational support, and service delivery. Serves as a flexible resource across multiple functional areas, contributing to team priorities while building expertise across HR processes and programs. Partners with stakeholders to ensure accurate, timely, and consistent execution of operational responsibilities, supports continuous improvement efforts, and provides insights and coordination that enhance efficiency, service quality, and the overall team member experience.

• Works with and maintains the confidentiality of sensitive information on a daily basis.
• Assists in preparing documentation and communication to effectively facilitate knowledge and understanding for customer service and workflow of processes within HR Shared Services to support internal and external customers. May prepare less complex documentation independently.
• Provides internal analytical support and reports findings to management for recommendations. Works on small projects and may lead some project work streams, as necessary.
• Provides assistance with the processing of requests/documents and delivery of hassle free service to internal and external customers system wide, while ensuring compliance with Walgreens policy, all state/local laws and federal regulations. Ensures issue resolution support documentation is in the appropriate systems.
• Develops and mentors less senior team members through onboarding, open communication, training and development opportunities; builds and maintains employee morale and motivation; fosters a diverse and inclusive workplace
• Challenges current methods to identify areas of improvement and deliver improved results for HR functional areas by driving cross functional collaboration to ensure all processes and workflow is created with the customer and business strategy in mind.
• Supports the management of vendor relationships with business partners, and manages vendor performance programs
• Reviews and analyzes conditions to support implemented strategic initiatives
• Analyzes trends and provides insights related to customer service impacts
• Delivers quality project solutions to business problems or issues within defined budgets and/or timelines
• Provides project guidance/support proactively through project completion
• Provides tracking, reporting, and presentation to management and users

Founded in 1901, Walgreens () proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• Bachelor’s Degree OR High School/GED and at least 3 years of experience in Human Resources
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

• Bachelor’s Degree in Human Resources.
• At least one (1) year of experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience having access to, working with, and maintaining confidential/sensitive information…