Partner Relationship Manager - Marketplace, Insurance and Retirement - IL - On Site

PrismHR About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services.

And PrismHR provides a wide range of additional resources that go beyond just technology and support:
PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

The Partner Relationship Manager is responsible for managing partners, scaling revenue and assist with optimizing strategic insurance benefits & retirement partnerships that drive revenue growth, product adoption, and an exceptional customer experience across the PrismHR ecosystem. This role serves as the primary point of contact for assigned partners and plays a critical role throughout the partner lifecycle – supporting new partner onboarding, ongoing relationship management, and collaboration with Advisory and Broker of Record (BOR) operations.

$95k - 104K

The Partner Relationship Manager works cross-functionally with Sales, Client Growth Managers (CGMs), Client Success, Product, Marketing, Finance, Legal, and Advisory Operations to ensure partners are positioned, enabled, and operationally aligned for success. This individual builds deep, multi-level relationships with partners, establishes shared goals, and performance expectations, and continuously identifies opportunities to improve adoption, operational effectiveness, and long-term growth.

This role is both strategic and execution-focused, requiring strong partner leadership, operational coordination, and the ability to navigate complex insurance and benefits environments while maintaining clear accountability and measurable outcomes.

• Serve as the primary relationship owner for assigned partners, maintaining strong, multi-threaded relationships across sales, operations, product, and leadership.
• Set and manage mutually agreed-upon annual goals and KPIs with each partner, including revenue targets, adoption metrics, service levels, and operational performance.
• Lead regular partner touchpoints and Quarterly/Annual Business Reviews focused on performance, pipeline, operational effectiveness, and strategic alignment.
• Collaborate with internal teams (Sales, CGMs, Client Success, Product, Marketing, Finance, and Advisory Operations) to ensure partner offerings are positioned, sold, and supported effectively.
• Act as an internal ambassador for partner offerings—ensuring sales teams are enabled, messaging is accurate, and expectations are clearly set.
• Identify growth opportunities within the PrismHR HRO ecosystem and implement targeted initiatives to increase penetration, adoption, and revenue.
• Facilitate ongoing feedback loops between partners and PrismHR Product/Operations teams to address issues, improve integrations, and enhance the overall offering.
• Support partner participation in PrismHR events (e.g., PrismHR LIVE), including sponsorship alignment and execution.
• Provide clear, consistent reporting on partner performance, risks, opportunities, and outcomes.

Own or support the structured onboarding of new insurance, benefits, and advisory partners to ensure readiness for launch, sales alignment, and operational success.

• Coordinate cross-functional onboarding efforts across Legal, Finance, Product, Sales Enablement, Marketing, and Advisory/BOR Operations.
• Support contract execution and alignment (e.g., commercial terms, commission structures, BOR requirements, data-sharing expectations).
• Partner with internal teams to define and document…