Service Team Coordinator

The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions.

• Operate in a call center environment, receiving inbound and making outbound customer service calls related to patient scheduling and other general inquiries.
• Respond to patient inquiries based on the Chen Med core model for care.
• Escalate issues or concerns as appropriate.
• Make appropriate and timely decisions according to department standards, procedures and policies.
• Document interactions using web‑based technology.
• Maintain business relationships by providing prompt and accurate service to promote loyalty.
• Interact and collaborate with team members across multiple departments to promote VIP customer service and patient interactions.
• Perform other duties as assigned or modified at the manager’s discretion.

• Competent‑level business acuity.
• Comprehensive knowledge and understanding of general/core job‑related functions, practices, processes, procedures, techniques and methods.
• Exceptional verbal communication skills, including active listening.
• Excellent organizational and multi‑tasking skills.
• Passion for serving others, particularly seniors, with initiative‑taking solutions.
• Ability to successfully operate in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other required systems.
• Availability and willingness to work overtime hours as requested by leadership and based on staffing needs.
• Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred).

• High school diploma or GED equivalent required.
• Minimum of 2years of customer service experience in a call center or similar environment.
• Minimum of 1year of experience working in a fast‑paced medical office or healthcare setting, highly preferred.
• Must reside in the continental United States and in a state where the company is established.
• Experience with web‑based customer relationship management systems.

$17.0–$24.26per hour. Final compensation will depend on various factors including experience, education, geographic location and other relevant factors.

Benefits information: