US Supply Chain Customer Service Specialist

This is where
your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

As a Customer Service Representative supporting the Hospital Products business, you will be responsible for managing various aspects of order fulfillment through phone and non-phone channels, including email and fax communications. You will serve as a key point of contact for customers, helping to process orders, resolve inquiries, and coordinate with internal teams to support customer needs.

This is where
strong customer service, attention to detail, and effective communication come together to support order fulfillment activities and help provide a positive customer experience.

In this role, you will work closely with multiple cross-functional teams to support customer requests, manage order-related activities, resolve exceptions, and maintain accurate documentation. Success is achieved through delivering responsive service, processing orders accurately, resolving customer issues effectively, and supporting operational objectives.

• Manage aspects of order fulfillment for the Hospital Products business through phone, email, fax, and other communication channels.
• Provide service and support to external customers and Baxter team members.
• Handle customer inquiries, correspondence, and order-related exceptions.
• Process orders accurately and efficiently, including backorder fulfillment, shipping discrepancies, returns, and other customer requests.
• Balance customer service needs with supply chain objectives while supporting established performance measures.
• Document service failures that impact customers and the organization.
• Collaborate with internal partners including Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, Sales Representatives, Center for One Baxter, and other teams.
• Obtain and review information related to product needs, inventory availability, order quantities, and delivery requirements; expedite product availability and manage backorders as needed.
• Maintain records, document service requirements, and prepare customer-required reports.
• Perform other duties as assigned.

• High School Diploma GED or equivalent
• Strong verbal and written communication skills.
• Ability to effectively prioritize and manage multiple tasks.
• Proficiency in Microsoft applications and the ability to work within web-based applications.
• Ability to work remotely using a high-speed wired internet connection.
• Ability to provide customers with superior service and a high level of satisfaction.
• Strong interpersonal, problem-solving, and attention-to-detail skills.
• Ability to work effectively in a team environment.
• Flexibility to work shifts during hours of operation between 7:00 a.m. and 6:00 p.m. CST.
• JD Edwards system knowledge preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The…