Instructional Designer

Join Our Mission to Elevate Ambulatory Health Care

At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill sets—technical, research, clinical, analytical, and data-driven—to improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story.

Here, your work is not just a job; it’s a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.

We prioritize our employees’ wellbeing by providing a comprehensive benefits package that includes:

• Compensation:
  Receive annual merit increase consideration and an annual discretionary bonus
• Work‑Life Balance:
  Enjoy generous paid holidays, increasing paid time off with tenure, and potential hybrid schedule eligibility
• Health & Wellness:
  Take advantage of our medical, dental, and vision plans including company contributions to HSA as well as our wellness reimbursement benefit
• Retirement Plan:
  Invest in your future with our robust 401(k) plan that includes a company contribution and match
• Professional Development:
  Advance your career with ongoing training and educational opportunities along with a tuition reimbursement program
• Life & Disability Insurance:
  Experience peace of mind with company‑paid short/long‑term disability, life, & AD&D insurance
• Employee Assistance Program:
  Access support services for personal needs

Reporting to the Director, the Learning & Development Specialist supports all aspects of education programs, with responsibilities that include designing, developing, implementing, evaluating, and continuously improving AAAHC training initiatives.

The individual in this role collaborates with internal and external subject matter experts (SME) to develop and deliver learning content and programming.

This role is integral to advancing our organizational mission and achieving strategic themes to “Measurably drive quality improvement in patient care” and “Invest in our people and strategic relationships” by creating and delivering compelling, relevant learning experiences for AAAHC clients, Surveyors, and Headquarters employees—accelerating compliance with AAAHC Standards and quality practices while enhancing professional skills, increasing productivity, strengthening retention, and fostering innovation and adaptability.

• Transform provided content into engaging training materials for webinars, self‑paced eLearning, and blended learning formats, ensuring alignment with audience needs and applicable Standards (update when appropriate)
• Collaborate with Subject Matter Experts (SMEs; e.g., governance members, Surveyors, staff, vendors) to establish and adhere to project timelines; coordinate session scheduling (including rehearsals/pre‑records), meeting logistics, and materials/resources for both live and virtual education events; collaborate with Corporate Events Manager for live events
• Publish and upload learning content to AAAHC’s Learning Management System (LMS); update and maintain LMS content, learner transcripts, and report data
• Edit and enhance recorded video and audio content ensuring high‑quality deliverables before publication
• Troubleshoot technical problems and provide timely response
• Create evaluations to monitor and report on the effectiveness of training for learners in achieving learning and performance goals
• Update and maintain the centralized learning content library to manage different types of educational content and control versions, and to increase content consistency and reusability
• Facilitate educational/training sessions, as requested
• Maintain proficiency in the use of the 1095 Engage Accreditation Management System (AMS) to ensure effective education development; participate in UAT for system enhancements as requested
• Provide support for live and virtual events using event‑management platforms, including…