Public Safety Associate first shift

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but are not limited to, any or all of the following: provide badge access credentialing services; actively greet and engage with guests and visitors to ensure a positive experience; badge and screen visitors according to visitation guidelines; determine the guest's destination and transportation needs, providing assistance as needed;

direct visitors with precise way finding; report suspicious activities; provide support and guidance to visitors during emergency conditions; perform Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property.

• Primarily works at Welcome Center stations.
• Badges and screens visitors per our visitation policy.
• Determines the guest’s destination and transportation needs, and directs them with precise way finding.
• Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC and amenities located on the Milwaukee campus.
• Builds credible relationships with customers by delivering personal attention, demonstrating respect, recognizing patients’ rights under HIPAA and maintaining patient confidentiality.
• Responds to customer concerns, questions and needs, establishing trust and maintaining a positive representation of Children’s Wisconsin.
• Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children’s property; secures property/evidence as needed/directed.
• Liaisons with local law enforcement.
• Maintains the area in a safe condition during emergency conditions and keeps the area neat and orderly, contacting appropriate departments as needed.
• Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.
• Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children’s business.

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• Post high school coursework in criminal justice or equivalent field of study is preferred.

• 1+ years of experience in customer service required.
• 1+ years of experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service is preferred.
• 1+ years of experience performing weapon screening is preferred.

• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience.
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment.
• Ability to successfully complete all required introductory and annual competency training processes to effectively perform duties and responsibilities of position.
• Basic computer skills in order to utilize and independently troubleshoot and resolve issues with equipment and systems (PC software applications, Microsoft Word, Excel, Access,…