Dispute Analytics Representative

The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management.

• Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed.
• Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE).
• Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls.
• Compiles reports and performs in-depth dispute case reviews for identified partners.

• High school diploma, GED or equivalent certification.
• At least 2 years of experience in credit card disputes processing, investigations or analytics.

• Associate’s or Bachelor's Degree in Business, Finance or Marketing.
• 4+ years of experience in credit card disputes processing, investigations or analytics.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are as follows:

• Chicago, IL: $62,900 - $71,800.
• Riverwoods, IL: $62,900 - $71,800.
• For other locations, salary ranges will be determined based on location.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at Recruitin All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.