Small Business Relationship Banker - Chicago area

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Small Business Relationship Bankers demonstrate excellent customer service in accordance with the U.S. Bank Core Values while serving as the primary Small Business Banking partner for assigned branches and relationships. They provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million, typically supporting two to three branch locations as a dedicated resource for branch teams. The role builds and deepens client relationships through proactive outreach, structured discovery, consultative selling, disciplined follow-through, and translation of financial information, cash-flow dynamics, client goals, operating cycle considerations, and risk indicators into practical guidance and solution recommendations.

This job requires outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals. Bankers identify stated and unstated client priorities, align products and services to growth, efficiency, and risk objectives, and clearly articulate value, trade-offs, and next steps. Solutions may include business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash-flow tools, and other appropriate small-business solutions.

The role collaborates with branch partners, centers of influence, clients, and other business line partners, maintains relationship ownership and coordination through handoff, decision, follow-up, activation, usage, and demonstrated client value, and balances acquisition, deepening, and service while maintaining strong CRM discipline and responsible banking practices.

This position requires National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

• Bachelor’s degree in Business, Accounting, Finance, equivalent work experience, or a combination of experience and commensurate training.

• Typically has three or more years of customer service, consultative sales, networking, prospecting, and/or small-business banking experience.

• Demonstrates job-related experience aligned to proficient client discovery, prospecting, solutioning, relationship-building, communication, product knowledge, pipeline management, and risk management behaviors.

• Proficient ability to conduct structured discovery conversations that uncover stated and unstated client priorities and frame needs in clear business terms.

• Ability to interpret basic financial information with occasional guidance, recognize common cash-flow dynamics, and connect client goals to standard solutions.

• Experience conducting proactive outreach through outbound calling, networking, referral sources, events, centers of influence, pipeline data, and other business development activities.

• Ability to position core small-business products, services, and digital tools that support growth, efficiency, cash-flow optimization, risk mitigation, and scalability.

• Ability to engage appropriate partners when revenue, credit, risk, or solution complexity requires additional expertise while preserving a coordinated client experience.

• Proven ability to build credible, long-term relationships with business owners through follow-through, sound judgment, relationship ownership beyond transactions, and a focus on earning referrals.

• CRM discipline, pipeline management, responsible banking practices, and working knowledge of…