Scheduling Coordinator - Home Care

Accurate Private Care is seeking a dependable, organized, and detail oriented Scheduling Coordinator to join our growing team. This position plays an essential role in ensuring our clients receive consistent, high-quality care by coordinating caregiver schedules, responding to staffing needs, and maintaining clear communication with clients, caregivers, and internal team members.

The ideal candidate is a proactive problem-solver who can manage multiple priorities, adapt quickly to changing circumstances, and remain calm and professional in a fast-paced home care environment.

• Schedule hourly and live-in shifts for new and current clients quickly and efficiently from the pool ofAPCcaregivers utilizing provided systems to fulfill the service needs of clients.
• Ensure the caregiver assigned has the appropriate skillset to meet the needs of the client.
• Provide alternative coverage to ensure services remain uninterrupted for service changes or for illness,vacation, or leaves of absence by caregivers .
• Enter schedule times and rates for the appropriate client and caregiver timely and accurately in the database for payroll and billing.
• Provide written documentation via text confirming caregiver schedules, including addresses, rates, daysand times.
• Communicate to Case Managers the caregivers scheduled, as well as any requests off.
• Manage call-offs quickly and efficiently
• Provide on-call assistance early mornings, evenings, and weekends as needed for call-offs
• Communicate and collaborate with the entire schedul ing team to ensure smooth exchange and dutiescompleted.
• Ensure scheduled caregivers who missed clocking in or out are contacted and schedules updated as appropriate. Provide education and coaching to caregivers on clocking in and out as needed.
• Work to ensure overtime spending is minimized and that resources are utilized in a manner consistent with good stewardship.
• Maintain and maximize staff availability to efficiently meet client and caregiver schedule needs.
• Assist HR with caregiver recruitment and retention efforts
• Provide feedback to HR and Case Managers about caregiver performance, including tardiness,illnesses or corrective action needed
• Update schedules to reflect caregiver call-offs for tracking purposes and provide feedback for caregiverannual reviews.
• Promote and maintain positive relationships with caregivers, clients, and vendors by communicatingclearly, professionally and regularly with them.
• Ensure information regarding clients and caregivers are maintained accurately in databases and internalspreadsheets.
• Assist in administrative tasks including file maintenance, billing and payroll preparation, and other projects.
• Maintains a high degree of confidentiality at all times with regards to client and caregiver protectedinformation.
• All other duties as assigned.

$50,000+ BOE

• Hybrid work options
• Health, dental, and vision insurance
• Paid time off (PTO)
• Paid sick leave
• Paid holidays
• Professional development and training opportunities