Senior Director, People Relations and Workplace Practices

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At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

The Senior Director, People Relations and Workplace Practices is a strategic global leader responsible for designing and directing governance, risk management/assessment, and business-facing analytics/insights for Baxter’s global people relations and workplace practices function. This role serves as the organization's foremost subject matter expert in people relations operations and analytics and workforce risk management, ensuring consistent, fair, compliant, and scalable practices across all regions (United States/Canada, Latin America, Europe/Africa/Middle East, and Asia-Pacific).

Working in close partnership with other HR COEs, HR business partners, legal and compliance, HR operations and people analytics, the Senior Director, People Relations and Workplace Practices develops enterprise-wide frameworks, workflows, and governance models that enable efficient and defensible management of investigations, accommodations, leaves, restructures, performance management, employee discipline, and other compliance-related processes. The role also works with Baxter’s people analytics and IT functions to effectuate the transformation of people relations through AI, automation, and advanced case management technologies, creating intelligent tools that improve decision quality, streamline operations, and enhance the employee and manager experience.

In addition, the Senior Director provides strategic leadership in workforce risk identification, predictive analytics, auditing, and organizational insight generation. By leveraging data, technology, and deep expertise in workplace practices, this leader identifies emerging risks, uncovers systemic issues, and delivers actionable recommendations that strengthen organizational effectiveness, inform policy and process improvements, and support business and HR leaders in making sound, equitable, and compliant workforce decisions worldwide.

• Develop and maintain dashboards, analytics, and reporting tools to track investigation outcomes, case trends, workplace compliance activity, and key people relations metrics.

• Provide real-time workforce risk and compliance insights to HR and business leaders, enabling timely decision-making and issue resolution.

• Identify and monitor employee relations, labor, and compliance risk hotspots across geographies, business units, managers, and workforce segments.

• Analyze case data to detect “repeat offenders,” emerging trends, systemic issues, and root causes of workplace concerns.

• Design, implement, and continuously enhance predictive models to assess people relations risk, compliance exposure, workplace issues, and attrition drivers.

• Deliver actionable insights and recommendations to HR leadership regarding policy enhancements, operational improvements, intervention strategies, investigation practices, and compliance program effectiveness.

• Conduct audits and assessments of HR processes, including wage and hour compliance, contingent labor classification, leave administration, accommodations, background checks, and other regulatory requirements.

• Design, document, and optimize end-to-end workflows for investigations, accommodations, leave programs, I-9 compliance, background screening, drug testing, performance management, employee discipline, restructures, and workforce reductions.

• Lead the development and administration of AI-enabled solutions,…