Desktop Support Technician_Deerfield

Join to apply for the Desktop Support role at Gr8ttek

Location: Deerfield, IL

This is a long-term potential CTH opportunity. The pay will be $18.00(W2). The conversion is typically around 6 months.

Our client is seeking a Desktop Support Specialist who performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

Overview

Gr8ttek is currently seeking a Desktop Support Specialist in Deerfield, IL. This role requires hands-on technical support in an end-user computing environment.

Desktop Support Responsibilities
:

• Provide support to client identified VIPs
• Respond to change management requests including installing new PC equipment, providing end-user desk-side support and other related activities
• Perform IMAC (Install/Move/Add/Change) activities
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understand and follow all documented service operations policies and procedures

Requirements
:

• Maintain all required OEM Certifications as directed by Management
• 3+ years experience relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing