AV​/IT Support Engineer

Company Description

Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential.

When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

We are seeking a highly motivated and technically skilled Senior Technical Support Specialist to join our IT Infrastructure team. This role focuses on supporting and enhancing our enterprise collaboration and conferencing technologies, with a strong emphasis on Microsoft Teams, and AV solutions including Crestron and Polycom Studio series. The ideal candidate will also have experience supporting executive leadership with polished communication skills.

• Conferencing & Collaboration Support
• Provide Tier 2/3 support for Microsoft Teams (including Teams Rooms, Operator Connect, Direct Routing, and telephony integrations).
• Configure, deploy, and troubleshoot Cisco conferencing systems (Webex, SX/MX series) and AV systems (Crestron, Polycom Studio X50).
• Integrate AV systems with Microsoft Teams and Cisco platforms.
• Monitor and optimize performance of conferencing platforms and AV infrastructure.
• Deliver high-level technical support for executive meetings and events.
• Systems Administration & Infrastructure Projects
• Manage Microsoft Teams policies, user configurations, and call quality analytics.
• Participate in infrastructure upgrades, migrations, and new deployments.
• Support onboarding/offboarding processes and maintain system documentation.
• Collaborate with internal teams and external vendors for scalable solution design and troubleshooting.
• Technical Expertise & Tools
• Proficient in Microsoft Office Suite, Active Directory MACD, and Service Now.
• Experience with MDM and mobile security platforms (e.g., Intune).
• Cloud experience with Azure (server builds, SaaS services).
• Working knowledge of Intune, BOX, Okta, and various SaaS providers.
• Strong networking skills (IP, DNS, ports) and familiarity with SAN/NAS storage.
• Capable of imaging, configuring, and troubleshooting printers, computers, and servers.
• Solid understanding of Windows 10/11, Mac OS, on-prem servers, and workstation hardware.
• Soft Skills & Collaboration
• Well-organized, ambitious, and proactive with a strong drive to learn and connect people.
• Effective communicator across all levels, providing clear updates and documentation.
• Experienced in training end-users and IT staff on conferencing and AV tools.

• 2 years of experience in IT infrastructure or technical support roles.
• Strong hands‑on expertise with Microsoft Teams (Teams Rooms, telephony).
• Proficient in Cisco conferencing systems (Webex, SIP/H.323 endpoints).
• Experience with Crestron AV control systems and Polycom Studio X50.
• Familiarity with AV over IP, HDMI/HDBaseT, and signal flow for video/audio.
• Working knowledge of Microsoft 365 administration.
• Excellent troubleshooting skills and ability to communicate technical concepts clearly.
• Proven ability to work independently and collaboratively in fast‑paced environments.
• Experience supporting executive‑level users with high responsiveness and professionalism.
• Strong written and verbal communication skills.

• Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming.
• Experience with…