Director, IT - Business Relationship Manager, GBS Order-to-Cash

Overview

Engineering & Product (platform owners, data, automation)

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

We’re seeking a Director, Business Relationship Manager (BRM) to lead a new end-to-end philosophy starting with Order-to-Cash (O2C) relationship between Global Business Services and Technology—unifying demand into a clear, absorbable program structure for engineering and product teams and positively impacting free cash flow through end-to-end capability outcomes (quote → order → fulfillment → invoice → cash).

This leader operates as a program leader, connector, orchestrator, and navigator—the hallmark of a modern BRM—aligning stakeholders on outcomes and ensuring that O2C products, data, and services deliver measurable value.

This role will be based in our Deerfield HQ to remain close to business partners, with periodic global travel to GBS hubs and major operations sites.

Lead Value Realization for O2C

• Own the O2C value case alongside GBS leaders, Finance, Commercial, Supply Chain, and Engineering—translating business objectives into product/capability roadmaps and GPS aligned outcomes that move free cash flow, DSO, invoice accuracy, and touchless order rates.
• Shape, prioritize, and govern demand through a consistent BRM engagement model (intake → triage → demand shaping → portfolio prioritization → release planning → value tracking) that engineering can absorb without firefighting.

Architect a Consistent BRM Engagement Model

• Stand up a “one door” intake and engagement model (e.g., Service Now workflows) with clear decision rights, SLAs, and red/green status discipline—no yellow—so ideas become funded initiatives or parked hypotheses with transparent rationale.
• Facilitate an annual client partnership plan with O2C business owners: goals, current state analysis, joint initiatives, KPI targets, and quarterly value checkpoints.

Drive GPS Cadence and Kaizen

• Run monthly O2C value reviews (green/red), removing obstacles and converting reds to green; embed Kaizen cycles that simplify processes, improve cycle times, and strengthen on time to promise performance.
• Partner with People Leaders to build BRM capability and behaviors in line with Baxter’s inclusive culture and GPS expectations.

Align End-to-end Capabilities & Tech Stack

• Orchestrate cross functional delivery across ERP (SAP/Oracle), CRM/CPQ (Salesforce/Microsoft), EDI/Order Capture, Billing/Collections/Credit, Service Management (Service Now), Integration (Mule Soft/Boomi), Data & Analytics (Power BI/Tableau), RPA/Workflow, and Master Data—always focusing on outcomes over activities.
• Champion data quality and master data governance to reduce order holds, invoice rework, and deduction leakage.

Represent Baxter to Stakeholders

• Serve as the strategic interface between Technology and O2C business partners; co‑create strategy, share ownership for results, and communicate progress with clarity and courage.
• Engage GBS hubs (Heredia, Gurugram, Kuala Lumpur, Warsaw) for global adoption and continuous improvement; travel as needed to build relationships and accelerate value.

• BRM Mastery
  :
  Proven experience as a BRM/strategy interface leader across global, complex organizations—able to evolve culture, build partnerships, drive value, and satisfy purpose.
• O2C Domain Expertise
  :
  Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes; knows…