Sr Spec, IT

Overview

This is where
your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your Role:

This role is a chance to become the go‑to technology partner for Baxter’s executive leadership team — the people steering a global healthcare company whose products literally save and sustain lives. You’ll be embedded in the heart of the organization in Deerfield, providing white‑glove support to the CEO, his direct reports, and board members. The work is hands‑on, varied, and highly visible: supporting quarterly earnings calls, board meetings, town halls, and major leadership events;

troubleshooting everything from Windows and Mac devices to Cisco Telepresence and AV setups; and ensuring that every executive interaction with technology feels seamless. It’s a role for someone who thrives under pressure, stays calm when plans change, and enjoys being the person everyone trusts when the stakes are high.

What makes this opportunity special is the team and the culture you’d be joining. The hiring manager, has been with Baxter for more than 13 years and is known for developing people, creating stability, and fostering a genuinely supportive environment. You’ll partner closely with a fellow Senior IT Specialist, sharing responsibility for 24/7 executive support, rotating on‑call coverage, and occasional travel to off‑site leadership meetings — typically a handful of trips per year.

The team values problem‑solvers who communicate well, think on their feet, and bring a continuous‑improvement mindset. And because you’ll build long‑term relationships with executives and their admins, this is a role where you can grow deep expertise, influence how VIP support is delivered, and see firsthand how Baxter’s mission comes to life through patient stories, product demos, and company‑wide events.

It’s a rare blend of technical challenge, visibility, and purpose.

Role Location and On‑Site Expectations:

This role is fully onsite in Deerfield, IL, five days a week, with on‑call coverage every other weekend.

• Provide on‑site IT support for Baxter’s Deerfield corporate headquarters.

• Deliver 24/7 white‑glove support to executives, board members, and VIP users.

• Troubleshoot Windows, MacOS, mobile devices, AV systems, Cisco Telepresence, printers, and network‑related issues.

• Lead white‑glove onboarding for new executive hires and ensure a seamless technology experience.

• Support on‑site and off‑site board meetings, leadership meetings, earnings calls, and major corporate events.

• Manage SharePoint sites and assist with process improvements that elevate VIP support.

• Drive adoption of new technologies and contribute innovative ideas for hardware and software usage.

• Mentor IT team members and collaborate with partners across Deerfield, Round Lake, and global sites.

• Oversee asset management, print server queues, software upgrades, and root‑cause analysis for recurring issues.

• Provide AV and IT setup for town halls and other high‑visibility corporate events.

What You'll Bring

Preferred Technical Skills & Tools:

• Service Now, Windows OS, Endpoint hardwares

• Collaboration tools:
  Teams, Zoom, Webex, One Drive, App Space

• Administrative platforms:
  Cassinfo, Workday, Adobe Admin

• Familiarity with remote support tools and enterprise mobility management

• Knowledge of network fundamentals and troubleshooting

Preferred Qualifications

• Strong understanding of ITIL processes and incident management

• Experience with VIP support in a corporate environment

• Superb…