DevOps & Site Reliability Lead

Job Description

We are seeking a Site Reliability Engineer (SRE) with strong expertise in Talend and Big Data platforms to support and operate large-scale data processing environments. The role requires close collaboration with customers, application teams, and offshore delivery teams to ensure platform reliability, incident management, and operational excellence. Experience with Databricks is a strong plus.

• Act as an SRE for Big Data and ETL platforms, ensuring high availability, performance, and reliability of data pipelines and applications.
• Provide operational support and incident management (MIM), including triage, root cause analysis, and resolution of production issues.
• Serve as a primary point of contact for customers, providing timely updates, issue resolution, and operational insights.
• Collaborate closely with application teams to support ETL jobs, data processing workflows, and platform enhancements.
• Coordinate with offshore teams for day-to-day operations, incident resolution, and continuous improvement initiatives.
• Monitor, troubleshoot, and optimize Talend, Hadoop, Spark, and Big Data ecosystems.
• Implement and support monitoring, alerting, runbooks, and automation to improve platform stability and reduce manual effort.
• Participate in problem management, change management, and post-incident reviews to drive preventive measures.
• Support capacity planning, performance tuning, and reliability improvements across the data landscape.

• Strong hands-on experience with Talend (development, support, and troubleshooting).
• Solid understanding of Big Data technologies, including Hadoop ecosystem and Apache Spark.
• Proven experience handling Major Incident Management (MIM) and production support in a 24x7 or on-call environment.
• Experience working directly with customers, business stakeholders, and cross-functional teams.
• Strong coordination skills to manage and guide offshore teams.
• Knowledge of ITIL processes, especially Incident, Problem, and Change Management.
• Excellent communication, documentation, and stakeholder management skills.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

$120,000 - $160,000 per year.