Associate Systems Administrator

Responsibilities

• Administer, manage and maintain enterprise monitoring tools such as Solar Winds Orion, including the evaluation, creation, update of monitors and alerts, and responding to all alerts and notifications.
• Monitor, maintain and optimize OS stability, storage capacity and server activity.
• Ensure system security and diagnose system problems.
• Act as subject‑matter expert (SME) escalation contact to diagnose and repair error conditions in the environment.
• Diagnose and resolve complex issues with technical assistance from vendors, stakeholders and technical IT management.
• Implement, install, configure, monitor, troubleshoot and evaluate existing and new Microsoft & Linux servers.
• Be familiar with golden image creation, patching and updates of Microsoft & Linux operating systems in AWS.
• Maintain, deploy and update internally developed applications by both manual and automated means.
• Prioritize incidents and requests to facilitate quick resolutions and minimal disruption of business operations.
• Ensure uptime, performance, resource availability and security of the servers managed within established budgets and operational guidelines.
• Document work performed and communicate with stakeholders.
• Create and maintain standard operating procedures and knowledge bases.
• Participate in the IT Operations on‑call support rotation.
• Perform other duties as assigned and modified at manager’s discretion.

• Expert understanding of either Windows or Linux operating systems (both is a plus).
• Keen investigative instincts and attention to detail.
• In‑depth knowledge of a cloud‑based enterprise communications platform such as Office
  365 or G‑Suite.
• Active Directory and certificate services administration.
• Exceptional troubleshooting and analytical skills.
• Hands‑on experience with cloud services such as AWS, GCP or Azure.
• Familiarity with running containerized applications in production environments.
• Advanced knowledge and ability to service computer hardware, both client and server.
• Advanced understanding of networking as it pertains to systems integration, connectivity and configuration.
• Understanding of client/server and web applications.
• Essential understanding of scripting and automation such as Cloud Formation, Terraform, Helm or Kustomize.
• Ability and willingness to quickly adjust priorities as business needs shift.
• High level of conceptualization, analytical, logic, and reasoning skills.
• Expertise in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word‑processing, spreadsheet, database, e‑mail and presentation software.
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English.
• Independence in judgment required.

• Minimum of 3 years’ experience providing technical support in a corporate environment.
• At least 1 professional level certification (e.g., MCSA, LFCS) or higher preferred.
• Experience using a service desk platform (ITSM or trouble ticket system).

Pay Range: $64,583 – $92,262 per year. Final compensation may include bonuses or commissions and will depend on experience, education, geographic location and other factors.

Employee benefits and resources: