U - SCADA Support Manager

Job Objective

The SCADA Support Manager is responsible for leading the Real Time SCADA Applications and Site Support Services teams across Harvest Midstream Company. This role provides strategic and operational leadership for real-time SCADA and HMI systems, historian platforms, field automation support, field communications infrastructure, specialty automation applications, and 24/7 OT helpdesk operations. The SCADA Support Manager ensures high availability, reliability, and performance of control systems supporting Harvest’s field and control room operations.

• Team Leadership and Management

  Lead, mentor, and develop a team of SCADA application specialists, automation engineers, communications technicians, and OT support personnel. Establish clear objectives, performance expectations, and accountability standards aligned with IT and business strategy. Foster collaboration between OT, Infrastructure, Cybersecurity, and Business Applications teams to ensure seamless operations. Develop succession planning strategies to mitigate knowledge concentration and retirement risk.

• SCADA Application Management

  Oversee administration and optimization of real-time SCADA control systems, including control room platforms and HMI environments. Ensure standardization of HMI design and graphics standards. Maintain system reliability and uptime and coordinate configuration management and change control processes.

• Historian and Data Systems Oversight

  Oversee enterprise historian platforms to ensure high availability and data integrity. Ensure accurate tag management, data governance, and integration with business analytics systems. Manage small enhancement projects and system improvements. Maintain long‑term reliability of historical data for engineering, compliance, and operational reporting.

• Field (Site) Support Services

  Lead a team of automation specialists for PLC and RTU configuration standards and lifecycle management. Support commissioning and integration of new field equipment during capital projects and acquisitions. Ensure proper maintenance, troubleshooting, and documentation of field devices. Establish consistent documentation standards for field automation systems.

• Field Communications Management

  Oversee cellular, radio, antenna, and related communications infrastructure. Ensure reliability of communication links between field assets and control centers. Manage communications‑related projects, vendor relationships, and opportunities to modernize and standardize infrastructure. Integrate with Enterprise Network team for standards and cybersecurity guidelines.

• 24/7 OT Helpdesk and Incident Management

  Oversee OT incident response and serve as escalation point for critical control system events. Ensure real‑time monitoring of SCADA communications and server health. Develop and maintain operational runbooks for common OT incidents and establish clear escalation paths.

• Vendor and Budget Management

  Manage third‑party service providers and outsourced support contracts. Ensure vendor performance meets SLAs. Develop budgets, oversee procurement of SCADA and OT related hardware and services.

• Continuous Improvement and Innovation

  Identify opportunities to improve SCADA reliability, standardization, and scalability. Align SCADA architecture with cybersecurity and enterprise IT standards. Recommend modernization initiatives and cost‑optimization strategies.

• Reporting and Metrics Tracking

  Develop and maintain KPIs for SCADA uptime, incident response times, and communications reliability. Provide regular performance reporting to senior leadership and conduct trend analysis.

• Other Job Responsibilities

  Demonstrate commitment to company core values—Integrity, Ownership, Urgency, Alignment, and Innovation—through daily responsibilities. Actively support and contribute to the company’s mission and vision through reliable, high‑quality work.

• Experience

  Minimum 10 years in SCADA, industrial automation or OT environments. Minimum 3–5 years of leadership experience managing technical teams in a 24/7 operational environment. Strong experience with real‑time SCADA systems, historian platforms, PLC/RTU…