Sr Analyst, Global Customer Service

Your role at Baxter

Responsible for analyzing complex data sets, developing and maintaining advanced data models and algorithms, and using statistical and machine learning techniques to drive business insights.

• Analyze complex data sets to identify trends, patterns, and insights.
• Develop and maintain reports, dashboards, and visualizations to communicate findings.
• Develop and maintain advanced data models and algorithms to drive business insights.
• Use statistical and machine learning techniques to analyze and interpret data.
• Implement quality protocols and procedures to ensure HIPAA compliance and adherence to Baxter's privacy and security policies, and comply with governmental and regulatory requirements.
• Design and develop key performance indicators (KPIs) and tracking reports to assist in the management of service and/or operations organization.
• Work collaboratively with cross‑functional stakeholders, serving as a key liaison between teams.
• Investigate and address internal and external customer concerns and recommend solutions to improve employee and customer satisfaction.
• Extrapolate and analyze data to inform decision‑making and drive business decisions.
• Collaborate with stakeholders to ensure alignment of needs and requirements.
• Provide data and analytics to inform decision‑making and drive business decisions.
• Provide support for ad‑hoc analysis and special projects.
• Other duties as assigned (≤20%).

• Associate or Bachelor’s degree preferred or relevant work experience.
• 3–5 years of experience in data analysis, business analysis, or a related field.
• Strong analytical and problem‑solving skills.
• Previous experience in a customer‑facing role.
• Knowledge of medical products or the healthcare industry.
• Proficiency with data analysis and reporting tools (e.g., Excel, DAS, Cognos).
• Proficiency with data preparation, data visualization, and specialized/advanced business intelligence tools (e.g., Power BI, Tableau, Snowflake).
• Familiarity with ERP systems (e.g., JDE, SAP).
• Experience with customer relationship management (CRM) software (Salesforce).
• Experience in data mining software (e.g., Celonas).
• Excellent communication, interpersonal, and problem‑solving skills.
• Bilingual or multilingual skills are a plus.
• Ability to collaborate and communicate effectively on complex topics with non‑technical stakeholders.
• Ability to work in a fast‑paced environment and handle multiple priorities.
• Functional knowledge of Microsoft Office.
• Ability to learn and adapt to new systems, processes, and products.
• Strong attention to detail and accuracy.
• Ability to work a flexible schedule, including evenings and weekends (as needed).

The estimated base salary for this position is $80,000 – $110,000 annually. The range reflects an anticipated salary range that may be adjusted based on location, skills, experience, and other relevant factors. Additional discretionary bonuses may be available.

Baxter offers comprehensive compensation and benefits packages for eligible roles. Health and well‑being benefits include medical and dental coverage starting on day one, and coverage for basic life, accident, short‑term, and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) and the 401(k) Retirement Savings Plan (RSP) with company matching options. Additional benefits include Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays and paid time off (20–35 days based on length of service), family and medical leave, and paid parental leave.

Other benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

Applicants must be authorized to work for any employer in the U.S. Baxter is unable to sponsor or take over sponsorship of an employment visa at this time.

Baxter is an equal‑opportunity employer and evaluates applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Baxter is committed to providing reasonable accommodations to individuals with disabilities globally. If you require an accommodation during the application or interview process, please provide the nature of your request and contact information.