Senior Analyst, Implementation and Audit

Overview

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives.

Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Your Job at Baxter

THIS IS WHERE you build trust to achieve results!

• Manage and prioritize a portfolio of contract maintenance work, including intake assessment, requirements clarification, and coordination with stakeholders to meet internal service level expectations.
• Independently resolve complex or non-standard contract maintenance activities; partner with Sales, Compliance, Pricing, and other stakeholders to clarify requirements, identify options, and implement solutions. Escalate risks or policy exceptions to supervisor as appropriate.
• Execute complex contract maintenance activities, including pricing, compliance, and incentive analysis, to ensure agreement terms and pricing guidelines are maintained and aligned to best practices for in-system set-up/updates. Monitor quality and perform root-cause analysis for recurring errors.
• Own and coordinate contract lifecycle activities for assigned accounts and agreements, including renewals, amendments/restatements, product launches, and market price changes; partner with stakeholders to align requirements and timelines.
• Respond to internal/external inquiries related to contract set-up, pricing discrepancies and maintenance impacts; communicate status, risks, and resolution plans to stakeholders, escalating as needed.
• Adhere to standard operating procedures (SOPs), work instructions, and controls for contract maintenance; ensure documentation is current and audit-ready.
• Demonstrate speed and simplicity through process innovation: identify procedural gaps, recommend and implement improvements and efficiencies, and strengthen customer and stakeholder experience; own analytical deliverables and contribute to team, divisional, and cross-functional projects as required.
• Identify training needs and process gaps; recommend updates to job aids, training materials, and controls to improve consistency and reduce rework.
• Ensure timely progression of assigned work by proactively managing priorities, tracking dependencies, surfacing risks, and proactive communication with manager and stakeholders.
• Partner with IT and business stakeholders to define requirements and test enhancements impacting contract maintenance processes and tools; support user acceptance testing and change management as needed.
• Monitor key metrics and operational performance; communicate risks, root causes, and mitigation recommendations to stakeholders and the manager.

• Bachelor’s degree or commensurate relevant experience.
• 3+ years of relevant experience in contract maintenance and implementation, commercial operations, pricing, finance, analytics, or related area.
• Strong understanding of contract lifecycle concepts (set-up, maintenance, renewals, amendments) and ability to translate agreement terms into system configurations and tangible downstream operational impacts.
• Advanced analytical and problem-solving skills with the ability to perform root-cause analysis and translate data into clear insights and recommendations.
• Project management and prioritization skills; able to manage competing deadlines in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills; able to communicate status, findings, risks, and recommendations to stakeholders at all levels.
• Advanced proficiency in Excel; experience with reporting/BI tools and enterprise reporting platforms preferred.
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