Business Analyst Ii

Control Tower Business Analyst

The Control Tower Business Analyst’s role is to act as the liaison between the business and IT. In this position, the Control Tower business analyst will work closely across all departments to implement, and act as ongoing continuous improvement support for, the new transportation management software. This person will be hands-on and require skills in identifying, analyzing and implementing existing and newly proposed business processes.

This BA role has three major categories of responsibilities:

• Business process analysis and improvement
• Gap Analysis and Root-cause analysis
• System setup, configuration and production support
• Documentation and testing of new features and functionality

Essential Duties and Responsibilities:

• Business process analysis and improvement
  • Gather business requirements through workshops, meetings, and interviews
  • Document current and future system use cases and business flows
  • Creates technical requirements necessary to implement proposed solutions
• Translates user needs into system requirements, engaging other business functions as needed
• Ability to analyze issues and perform gap analysis and root-cause analysis
• System setup, configuration and production support
  • Act as a subject matter expert for the setup and configuration of Control Tower.
  • Provide support for connecting to external parties via EDI
  • Provide ongoing support of Control Tower updates and new functionality. Training/mentoring of end users on system best practices
  • Provide end-user Operations support for internal and external users
• Capable of training others on specific areas of business processes or systems
  • Supporting the documentation and testing of new features and functionality
    • Assist with the development of system documentation, training materials, communication materials, demos, etc., in preparation for a global deployment
    • Assist in writing test cases and participating in SIT and UAT activities
    • Help to Identify and resolve data quality issues, assisting with the data management process between host systems and Control Tower

Qualifications

To perform essential duties and responsibilities of the position, the following knowledge, skills, and abilities are required:

• Business process analysis and improvement
  • Experience in business analysis. Ability to translate stakeholder requests into well-defined, documented use cases / requirements and review with stakeholders
  • Solid knowledge of the application development / configuration process