Technical Consultant II

Job Opportunity

Are you the type of person that stays engaged with a difficult problem and won’t give up until finding a solution? Do you enjoy the challenges and personal growth that results from working in an always evolving environment? Do you have a passion for attacking challenges so you can come to the rescue of end users? Are you able to discern within integrated distributed systems and IT solutions to pinpoint problem areas?

If so, we are looking for you! You will be working for a Fortune 500 company with the benefits and opportunities that working for a large company affords, but with the flexibility and job variety of a smaller company – having the best of both worlds.

You will be a key member of clients service team providing advanced technical expertise in support of connected medical devices within large scale hospital infrastructures. Your duties will be primarily focused on the support and troubleshooting of Linux-based, Kubernetes orchestrated, containerized applications. You will also need a strong understanding of computer networking and solid interpersonal skills to work effectively with cross-functional teams consisting of internal/external, clinical, and technical resources.

Minimal travel is required to attend trainings or meetings and to gain experience within the customer environment.

The Essential Roles and Responsibilities of the role are:

• Provide expert level high level technical support and perform root cause analysis for reported issues.
• Owns all assigned escalations, leveraging available means to ensure timely problem resolutions.
• Support the efforts of other team members in area of expertise to ensure a timely problem resolution and teammate development.
• Identify and implement service improvements in areas such as technical issue tracking, escalation, and resolution within the functional team.
• Manages customer incidents and problems effectively and proactively communicates progression toward resolution to key internal and external stakeholders.
• Remain up to date on new and emerging technologies within area of technical expertise and serves as resource to other client employees.
• Attend in person trainings or meetings as needed in client and clinical settings.
• Support other Engineers or Technical Product Consultants on the team as needed.
• Performs other duties as assigned.

Required Qualifications:

• Extensive Linux experience
• Experience installing, configuring, administering Kubernetes in a Linux environment
• Experience with application clustering / load balancing concepts
• Advanced knowledge and administration of Linux and Windows Server operating systems
• Extensive experience working within virtual hypervisor environments e.g. VMware, Hyper-V, and Red Hat Virtualization
• Advanced knowledge of networking systems such as: LAN, firewalls, load balancers, routers, DNS, etc.