Web Content Specialist

Global bank is seeking a detail-oriented professional to build, test, and deploy digital customer messaging across web and mobile channels. This role partners with internal stakeholders to execute targeted campaigns, troubleshoot messaging functionality, and ensure accurate, timely delivery in a fast-paced production environment.

• Build, test, and release digital messages within web and mobile banking platforms.
• Partner with internal teams to develop messaging aligned with business objectives.
• Create audience targeting and validate message delivery logic.
• Use API tools (Insomnia GET/POST requests) to test and troubleshoot campaigns.
• Test messaging across browsers, iOS (Xcode), and Android environments.
• Communicate project status and collaborate with cross-functional teams.
• Analyze data from Tableau, Splunk, and other reporting tools.
• Support process improvements and adhere to established workflows.

• 3+ years of digital messaging or web content experience.
• 1+ year using macOS.
• Experience with content management systems and Google Workspace.
• Strong client service, communication, and project management skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Technical aptitude for testing, troubleshooting, and working with APIs.
• Resourceful, adaptable, and committed to delivering high‑quality, error‑free work.

* Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. There is no PTO or holiday pay for contracts. Sick leave is accrued where applicable, check your state laws.

Equal Opportunity Employer/Veterans/Disabled

Must be authorized to work in the U.S. without employer sponsorship.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.