Implementation Consultant, Homefront Sales

Consultant Position at Hyphen Solutions

Build Your Future with Hyphen While Our Clients Build Homes with Your Support.

We Build a Trusted Home builder Network, Unifying the Construction Supply Chain.

Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions' software applications.

Consultants work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise. The responsibilities of a Consultant are usually performed at a customer site, under close supervision on clearly defined assignments.

Specific duties and responsibilities include:

• Assist with planning the implementation and developing the implementation project plan to meet client expectations, time frames, and budget.
• Provide on-going training and application support for application users.
• Develop and maintain quality relationships and communication with project team members through the implementation process.
• Adhere to all Hyphen Solutions' policies and procedures as well as implementation methodology and policies.
• Lead Home Front Sales implementations from kickoff through successful go-live.
• Facilitate discovery sessions and business process reviews.
• Configure Home Front Sales environments to align with client workflows.
• Assist clients with lot inventory, model setup, option management, pricing, and contract configuration.
• Coordinate project deliverables and milestones.
• Conduct User Acceptance Testing (UAT) activities.
• Manage up to three concurrent implementation projects.
• Deliver virtual and onsite client training.
• Train sales teams, sales management, administrators, and project stakeholders.
• Provide guidance on implementation best practices.
• Develop strong working relationships with client stakeholders.
• Support organizational change management and user adoption efforts.
• Project Coordination
• Maintain implementation schedules and client action items.
• Coordinate activities with Project Managers, ERP Consultants, Build Pro Consultants, and Support teams.
• Document implementation decisions and project progress.
• Escalate risks and issues as necessary.
• Go-Live & Post Implementation Support
• Assist with go-live planning and execution.
• Support customer transition to ongoing support teams.
• Participate in implementation retrospectives and process improvements.
• Assist with report signoff and enhancement discussions.
• Adhere to All of Hyphen Solutions' Policies and Best Practices

• Minimum one (3) year direct residential homebuilding experience in one or more of the following areas:
• Sales
• Purchasing
• Estimating
• Construction Operations
• Accounting
• Design Center Operations
• Sales Operations
• OR
• Minimum one (3) year experience as a system administrator, software administrator, or power user of a residential construction software platform.

• Strong customer-facing communication skills.
• Experience facilitating meetings and presentations.
• Strong organizational and time management skills.
• Ability to manage multiple priorities simultaneously.
• Ability to travel up to 25%.

Software Experience

Strong preference will be given to candidates with experience using:

• Home Front Sales
• Home Front ERP
• New Star
• BRIX Sales

Additional Technical Experience

• SAP Crystal Reports experience is highly preferred.
• Software implementation consulting experience.
• Customer training experience.
• Business process documentation experience.

Current Home Front consultants frequently support reporting discussions, Home Front Sales configuration, troubleshooting, implementation workflows, training activities, and GuideCX coordination.

Education

• Bachelor's Degree preferred in:
• Business Administration
• Construction Management
• Information Systems
• Accounting
• Related Field

Equivalent industry experience may be considered in lieu of formal education.

Success Metrics

Successful candidates will be expected to:

Within 6 Months

• Successfully participate in multiple Home Front Sales implementations.
• Conduct customer training sessions independently.
• Manage portions of implementation projects with limited oversight.

Within 12 Months

• Independently lead a Home Front Sales implementation from discovery through go-live.
• Conduct implementation meetings without requiring a senior consultant to attend.
• Manage up to three concurrent implementations while maintaining project schedules and customer satisfaction.
• Serve as the primary Home Front Sales subject matter expert for assigned customers.

• Extensive travel is required for this position, up to 25%.