Director, Site Reliability Engineering

Job Summary

The Director, Site Reliability Engineering (SRE) is a senior technical and people leader responsible for ensuring the reliability, availability, scalability, and performance of critical enterprise platforms and services. This role leads the SRE organization, setting the strategy and operating model for reliability engineering practices across cloud and on-premise environments. This leader partners closely with Engineering, Infrastructure, Architecture, Security, and Product teams to reduce operational risk, improve system resilience, and enable teams to deliver high-quality services  Director drives adoption of SRE principles including service level objectives (SLOs), error budgets, observability, automation, and incident management excellence, while building a strong culture of ownership, learning, and continuous improvement.

Outcomes directed have a moderate to significant impact on the organization’s short- and long-term results, customer experience, and operational stability. Decisions have moderate to significant impact across technology platforms and services.

• Leads and develops a team of Site Reliability Engineers, including managers and senior technical leaders, fostering a culture of accountability, learning, and operational excellence.
• Defines and executes the enterprise SRE strategy, aligning reliability goals with business priorities and technology roadmaps.
• Establishes clear ownership models, engagement patterns, and operating rhythms between SRE, Engineering, and Infrastructure teams.
• Builds organizational capability through hiring, coaching, succession planning, and skills development.
• Oversees the reliability, availability, and performance of mission critical platforms and services across cloud and hybrid environments.
• Drives the definition, adoption, and monitoring of service level indicators (SLIs), service level objectives (SLOs), and error budgets.
• Leads efforts to improve incident response, root cause analysis, and post incident learning to reduce repeat issues and operational toil.
• Ensures effective on call models, escalation paths, and operational readiness practices are in place.
• Champions automation to reduce manual work, improve recovery times, and increase system scalability and resilience.
• Oversees observability capabilities, including monitoring, logging, tracing, alerting, and dashboards, to proactively detect and resolve issues.
• Partners with Engineering and Architecture to influence system design for reliability, scalability, and fault tolerance.
• Drives continuous improvement in deployment safety, capacity planning, and change management practices.
• Collaborates with Product, Engineering, Infrastructure, Security, and Vendor partners to balance innovation velocity with operational stability.
• Provides executive level visibility into reliability posture, risks, trends, and improvement initiatives.
• Influences standards, policies, and best practices related to reliability, availability, and operational excellence.

Founded in 1901, Walgreens () has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• Bachelor’s degree in Computer Science, Engineering, or a related field OR equivalent work experience.
• 10+ years of experience in software engineering, infrastructure, SRE, or operations roles with increasing scope and complexity.
• 5+ years of people leadership experience, including leading managers or senior technical leaders.
• Demonstrated experience operating and scaling highly available, distributed systems in cloud or hybrid environments.
• Strong background in incident management, reliability engineering practices, and production…