Digital and Business Transformation Director

Digital and Business Transformation Director

Job Category: Business Strategy

Requisition Number: DIGIT
003280

• Posted :
  January 28, 2026
• Full-Time

Showing 1 location

Deerfield, IL 60015, USA

The Digital and Business Transformation Director is responsible for maximizing the strategic value of Premi Star’s investment in XOi Technologies, a technician enablement platform that is central to field operations and commercial growth. This role oversees the universal adoption, standardization, and measurable value creation of XOi across approximately 1,000 service technicians in 30 business units nationwide, with additional focus on project technician use cases.

This role drives compelling advocacy, delivers comprehensive training, and demonstrates business results to ensure successful integration. The role operates at the intersection of field operations, technology adoption, and revenue generation—connecting technician workflows to service contract sales, asset replacement opportunities, and operational efficiency gains.

• Be accountable for driving the XOi value creation strategy, ensuring Premi Star maximizes return on our significant annual investment through measurable business outcomes
• Connect XOi adoption to revenue generation: technician repair recommendations that convert to sales, service contract growth through asset data, and aging asset replacement campaigns
• Drive operational efficiency gains including improved first-time fix rates and increased technician capacity to serve more customers
• Establish and monitor key performance indicators including weekly active user rates, repair recommendations submitted per technician, site survey completions, and asset data capture rates
• Develop and execute a phased adoption roadmap that transitions the organization from current ~33% weekly active usage to near-universal adoption among service technicians

• Champion XOi adoption under CEO mandate while building authentic buy-in from technicians and field leadership through demonstrated value rather than compliance alone
• Design and deliver compelling training programs that help technicians understand how XOi benefits their daily work, career development, and customer relationships
• Standardize core workflows across all business units: service call documentation, safety checkpoints, and technician repair recommendations
• Navigate the inherent tension between corporate standardization and local autonomy, positioning XOi as a value-add rather than a burden
• Develop scalable onboarding processes and playbooks to rapidly integrate technicians from newly acquired companies (6-8 acquisitions annually) into XOi standards

• Partner with Sales leadership to drive adoption of XOi for site surveys, quotes, and capital planning—enabling growth in preventive maintenance service agreements
• Collaborate with Marketing to execute aging asset replacement sales campaigns using XOi asset age data
• Support commercial teams in leveraging XOi data for customer-facing proposals and service contract renewals
• Track and report on leading indicators of revenue impact: repair recommendations submitted, site surveys completed, and asset data captured by business unit

• Partner with business unit leadership to jointly identify and select XOi Champions at each location who serve as local subject matter experts, trainers, and administrators
• Organize and lead national peer group calls for XOi Champions to share best practices, troubleshoot challenges, and build community
• Chair the National XOi Steering Committee comprising Service Managers and General Managers across the business
• Build strong working relationships with Regional Presidents, SVP of Commercial, Service Directors, and General Managers to ensure XOi data flows into operational and commercial decision-making
• Leverage XOi Technologies' marketing and training resources effectively through active vendor partnership management
• Serve as Premi Star's primary liaison to XOi Technologies, representing our needs as one of their largest customers
• Participate in…