Senior Director, Client Support

Overview

The Senior Director of Client Support is a newly created, highly strategic leadership role designed to transition our operating model from "broad and shallow" to "narrow and deep." In this role, you will champion our Retained Merchant Vendor Outsourcing (RMVO) function, orchestrating a critical alliance with Worldpay to support the largest, most complex merchants on our network. Tasked with managing these direct-acquiring relationships, you will pioneer a high-stakes servicing strategy and lead an initial team primed for strategic scale as market demands dictate.

• Serve as a core member of the United States & Canadian Markets Operations Leadership Team
• Lead and manage the strategic priorities for our most critical operations vendors
• Deliver operational readiness, improve our operating model and enhance partner support
• Establish and sustain a well managed operating environment and deliver impactful results

• At least 10 years of experience in merchant servicing, relationship management or vendor operations within the payments industry
• At least 7 years of people leadership and performance management experience

• Proven track record within a Tier 1 Network or a major Merchant Acquirer
• 12+ years of experience in merchant servicing, relationship management or vendor operations within the payments industry
• 9+ years of people leadership and performance management experience
• Extensive experience orchestrating large-scale, mission-critical third-party vendor or processor relationships
• Experience spearheading operating model transformations and scaling organizations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $238,700 - $272,400
Chicago, IL: $217,000 - $247,700
Riverwoods, IL: $217,000 - $247,700

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections ;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.