Manager Commercial Operations

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases.

Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!

The Manager Commercial Operations is responsible for the operational oversight, governance and management of Lundbeck’s fleet and stipend programs while also providing operational leadership and oversight for pharmaceutical sample distribution activities. This role partners cross‑functionally with Commercial Operations, Compliance, Finance, Human Resources, Procurement, Legal, IT and external vendors to ensure operational excellence, compliance and financial stewardship.

This position drives operational strategy, vendor performance, policy governance, process optimization, financial management, and continuous improvement initiatives across enterprise operational programs. The Manager will lead cross‑functional initiatives, oversee key vendor partnerships, monitor operational performance metrics, and identify opportunities to improve efficiency, compliance, cost management, and user experience.

• Lead all aspects of Lundbeck’s fleet operations, including vehicle lifecycle management, maintenance, fuel management, driver support, tax compliance, safety and accident management and replacement planning.
• Oversee the company vehicle stipend program, including policy administration, eligibility management, reimbursement oversight, vendor coordination, and compliance with company guidelines.
• Monitor fleet utilization, operational metrics and driver experience to identify opportunities for operational improvement, cost management and compliance optimization.
• Oversee vendor relationships, including operational performance, service delivery, issue escalation, contract management and continuous improvement initiatives.
• Lead vehicle selection activities and recommend fleet options that align with the company’s sustainability goals, safety standards, and business needs.
• Plan and manage fleet budgets, expenditures, invoice reconciliation, and financial reporting activities.
• Chair the Fleet Review Committee and provide recommendations regarding policy enhancements, process improvements and exception management.
• Oversee collision management processes and implement risk mitigation strategies.
• Establish and maintain fleet policies, SOPs, training materials, and governance processes to support compliant and consistent operational execution.
• Partner with internal stakeholders and external vendors to ensure effective onboarding and offboarding and support processes for field personnel receiving company vehicles.

• Provide operational oversight and strategic support for sample operations through vendor coordination, operational monitoring, inventory oversight, compliance support activities, and process optimization initiatives.
• Partner with Compliance, Legal, IT, field leadership, and external vendors to support compliant and efficient execution of Commercial Operations programs and initiatives.
• Develop and maintain operational metrics, dashboards, reporting, process documentation, and governance materials supporting organizational effectiveness and decision‑making.
• Monitor operational performance and identify opportunities to improve controls, service levels, and efficiency across sample operations processes.
• Audit operational processes, vendor performance, and compliance activities to ensure alignment with company policies, operational standards, and regulatory requirements.
• Build strong partnerships with internal stakeholders, field leadership, and external vendors to ensure responsive operational support and alignment with business objectives.
• Stay informed of industry trends, emerging technologies, and operational best practices related to…