Senior Associate, E2E Project Manager — EMOCS; Enterprise Marketing Operations Client Success

Role Summary

The Senior Associate, End-to-End Project Manager (E2E PjM) serves as a Project Manager within EMOCS, accountable for end-to-end delivery of mid-level complexity campaigns or projects. This role coordinates all project management lifecycle activities to ensure execution excellence across owned marketing channels. This associate independently drives mid-level initiatives and supports planning rigor, data integrity, and process evolution across the broader PjM ecosystem.

• Portfolio & Capacity Support:
  Support the EMOCS Execution Manager with portfolio planning to forecast demand and manage capacity. Assist with prioritization and complexity estimation to validate capacity assumptions and prevent resource over-extension.
• Campaign Delivery & Governance:
  Independently manage mid-level complexity, cross-functional marketing initiatives from intake through launch. Lead alignment across marketing, tech, creative, legal, and compliance, while owning kickoff, production validation, go/no-go, audit, and launch readiness.
• Workfront System Management:
  Maintain rigorous system discipline by ensuring milestone accuracy, kickoff/release date integrity, and task-level data compliance within Adobe Workfront to support real-time reporting and audit readiness.
• Operational Health & Reporting:
  Monitor and report on project health against defined SLAs and KPIs. Identify performance trends and systemic friction points, leveraging data to inform decision-making and track progress against team OKRs.
• Process & Continuous Improvement:
  Identify and surface opportunities for workflow automation and optimization to increase speed and reduce risk. Support the development, refinement, and adoption of End-to-End (E2E) Standard Operating Procedures.
• Escalation & Audit Compliance:
  Ensure adherence to regulatory requirements, compliance standards, and internal policies across all deliverables.

• Bachelor’s Degree or Military experience
• At least 2 years experience in marketing project management
• At least 2 years of experience in process management
• At least 1 year of experience working with project management methodologies or tools

• 2+ years of experience in marketing operations for financial services or highly regulated industry
• 2+ years of experience utilizing project management systems (such as Adobe Workfront)
• 2+ years of Risk Management experience
• Strong communication and collaboration skills
• Strong problem solving and data-driven decision-making

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Riverwoods, IL: $87,700 - $100,100 for Sr. Project Manager
Chicago, IL: $87,700 - $100,100 for Sr. Project Manager
Richmond, VA: $87,700 - $100,100 for Sr. Project Manager

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is eligible to earn performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI).

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.