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Senior Director, Workforce Ops & Enablement
Job in
Deerfield, Lake County, Illinois, 60063, USA
Listed on 2026-07-11
Listing for:
Capital One
Full Time
position Listed on 2026-07-11
Job specializations:
-
Management
Change Management, Program / Project Manager
Job Description & How to Apply Below
Capital One seeks a Senior Director of Workforce Operations & Enablement for its contact center. You will lead process managers, directors, and analysts to govern the International Card Agent Servicing workforce and drive efficiency across Capital One.
You will report to the VP of Workforce & Network, overseeing planning, scheduling, network health, and core system modernization investments. This hybrid role combines strategy with hands-on leadership across multiple locations.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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