Manager, Clinical Quality

## Manager, Clinical Quality Apply remote type:
Hybrid locations:
Deerfield, IL:
San Francisco, CA:
Houston, TXtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR1563
** Career-defining. Life-changing.
** At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives.

We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
*
* About This Role:

**** Job Overview
** As a Manager, Clinical Quality, your expertise is essential to driving quality outcomes for the Clinical Operations team, ensuring clinical accuracy for the patients we serve, and maintaining regulatory compliance. Our environment is fast-paced and collaborative, and we’re passionate about healthcare innovations that enhance the patient experience.
** Essential

Duties & Responsibilities
***
* Key Responsibilities:

**
* ** Team Management:
** Oversee daily operations of a team of 20-25 non-exempt quality assurance clinical technicians, ensuring performance meets department production, quality, and operational standards.
* ** Performance Management:
** Track and evaluate staff performance metrics, implementing process improvements to meet or exceed quality and efficiency goals.
* ** Coaching & Development:
** Provide coaching, guidance, and recognition to foster a high-performance culture. Conduct performance reviews and facilitate corrective actions in partnership with HR and senior leadership.
* ** Escalation & Recovery:
** Manage customer service in high-volume environments, ensuring efficient escalation and recovery processes to meet service excellence standards.
* ** Operational Oversight:
** Ensure day-to-day service delivery in a high-volume environment runs efficiently and in accordance with established policies and regulations.
* ** Compliance & Regulations:
** Ensure compliance with FDA regulations and company policies, collaborating with cross-functional teams to maintain and uphold these standards.
* ** Strategic Planning:
** Contribute to strategic planning and leadership initiatives, working closely with senior management to achieve long-term organizational goals.
* ** Budget & Resource Management:
** Oversee team budget, managing resources and additional hours needed to achieve targets. Partner with talent acquisition to manage headcount and recruitment strategy.
* ** Staff Development:
** Facilitate ongoing staff development by coordinating training with clinical teams to meet performance and quality standards.
* ** Continuous Improvement:
** Assist with quality management programs, provide feedback on operational efficiencies, and collaborate on cross-functional projects to support company-wide initiatives.
* ** Performance Dashboards & Tools:
** Utilize workflow automation tools and performance dashboards to monitor team performance and operational metrics, ensuring alignment with organizational goals.
* ** Quality Improvement:
** Ongoing development, coordination and evaluation of quality management programs. This includes assisting the Clinical Leadership with the development of policies, procedures and clinical guidelines. Collaborates with the Clinical management team to develop objective and meaningful quality goals and outcomes relative to clinical operations; reviews data assessment methods/tools to ensure that both qualitative and quantitative data is accessible to measure applicable processes.
** Must-Have Skills and

Qualifications:

**
* ** Team Leadership:
** Proven experience managing large teams in a service environment, with a focus on performance management and fostering a high-performance culture.
* ** KPI and Metrics:
** Expertise in utilizing KPIs and performance metrics to drive operational improvements and meet organizational objectives.
* ** Clinical Operational Workflow…