Lead Store Associate

Lead Store Associate

Type of Work:
Full‑Time

Shift Availability:
The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Starting Hourly Pay Rate: $19.50 - $21.50/hr + tips

Location:

677 Lake Cook Rd, Deerfield, IL 60015

About the Role:

As a Lead Store Associate, you will deliver exceptional experiences to our customers while guiding and inspiring your team. As a key player in retail operations, you serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high‑performing store environment.

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights.
• Support your team in resolving customer concerns with empathy and professionalism.
• Promote a respectful, inclusive, and collaborative workplace where positivity and teamwork fuel great customer experiences and smooth checkout operations.

• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates.

• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

• 21 years of age or older.
• High School Diploma or GED.
• Minimum 1 year of experience in a customer‑facing or sales environment.
• Minimum 1 year of experience using POS systems and handling cash.
• Minimum 6 months of leadership experience in a retail environment.
• Hands‑on experience in retail store operations, including opening/closing procedures and cash reconciliation.
• Experience as a Store Associate with consistent performance.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail SOPs, safety protocols, and loss‑prevention practices.
• High attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Multitasking skills and the ability to quickly pivot to other tasks.
• Comfortable using technology and learning new tools.
• Strong time‑management and organizational skills.
• De‑escalation skills and the ability to redirect upset customers to a positive experience.
• Basic proficiency in mathematics and computer applications.
• Solution‑driven mindset when dealing with upset customers.
• Conflict‑resolution skills and the ability to handle high‑stress situations.
• Initiative and a proactive approach to support store leadership.
• Ability to work across all stations within the store based on business needs.

• Knowledge of inventory management, systematic restocking, fulfillment of online and…