Associate Manager Digital Commerce- Photo

Job Summary

The Photo Digital Commerce Associate Category Manager (ACM) supports the overall Photo Business and plays a critical role in driving retail execution, operational excellence, and customer experience across the store network. This position partners closely with cross-functional teams to develop, plan, and execute photo operations strategies that align with organizational objectives and business growth initiatives.

A highly organized and detail-oriented professional with extensive experience in retail photofinishing operations, large-scale equipment deployments, store conversions, and new technology implementations. Proven success managing complex projects from planning through execution, including coordinating installation schedules, vendor partnerships, training rollouts, troubleshooting efforts, and post-installation validation activities. Demonstrates strong project management skills while effectively balancing multiple priorities in fast-paced, high-visibility environments.

Experienced in analyzing operational and financial performance data, monitoring project spend, identifying trends, and delivering actionable insights and executive-level updates that improve operational efficiency and enhance the customer experience. Skilled in developing and executing digital merchandising strategies, streamlining processes, resolving complex operational issues, and driving business results through collaboration with internal teams, suppliers, vendors, and key stakeholders.

Possesses a strong understanding of retail KPIs, trend analysis, and customer-focused merchandising programs that increase engagement, drive loyalty, and support overall business performance. Recognized for exceptional organizational skills, the ability to manage multiple projects simultaneously, identify and resolve business challenges in a timely manner, and effectively communicate with diverse audiences. Experienced in public speaking, presenting to leadership and cross-functional teams, creating impactful PowerPoint presentations, and leading external vendor relationships to ensure successful execution of strategic initiatives.

Retail Photo Experience preferred

• Plans, develops, and recommends sales, gross profit level, inventory control, and merchandise turnover objectives for online merchandising.
• Responsible for managing and hitting financial goals (sales, margin, inventory, etc) and presenting results and strategies to the leadership team.
• Develops and recommends online merchandising and promotions to drive Omni channel revenue.
• Negotiates buying contracts on categories or subsets of categories as determined by the Digital Commerce Category Manager and reviews contracts with the Digital Commerce Category Manager.
• Ensures all site product and product content is current and accurate.
• Analyzes market, competitive, and customer perception data, and provides recommendations to the Digital Commerce Category Manager regarding price levels and merchandising opportunities.
• Reviews and analyzes historical and YTD category performance data. Recommends performance goals for categories, and manages category performance as assigned by the Digital Commerce Category Manager.
• Collaborates with cross-functional teams to review and define customer insights through the ongoing analysis of the online channel and provides recommendations to leaders on action plans for growth and improvements.
• Develops an understanding of Walgreens and WBA private brands, including assortment and projected sales forecasts, gross profit level, and merchandising and promotional programs. Works with the Digital Commerce Category Manager to project sales forecasts and gross profit levels within the assigned categories.
• May manage team members including hiring, developing, motivating and directing people as they work, and manages teams indirectly across client and operational organizations (including assisting in the development, training and assignment of work/projects to other members of the team).

Founded in 1901, Walgreens () proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and…