Customer Experience Account Representative

Customer Experience Account Representative

Location:

Deerfield, IL, USA, 60015

Workplace Type:
On‑Site
• Experience Level: Associate
• Job Type: Full Time

• Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions.
• Learn and understand our nitrogen, phosphate, and potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions.
• Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit, along with plants and warehouses, to manage order‑to‑cash activity, acknowledging requirements of assigned accounts.
• Communicate, strategize, and implement the coordination of shipments with Sales, customers, agents, forwarders, and plant personnel.
• Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc.
• Provide guidance, mentorship, and training on an as‑needed basis.
• Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts.
• Create, analyze, and supply supporting documents to fulfill quarterly and annual audit processes.
• Provide outage and load‑out notices for plants, terminals, and warehouses.
• Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions.
• Drive and identify areas of improvement and potential efficiencies in the Customer Experience team.

• Bachelor’s degree in Agriculture, Business Administration, Supply Chain, Logistics or a related four‑year degree.
• A passion for Customer Experience with 1–3+ years of related experience.
• Experience or background in Agriculture, Commodities, Industrial Chemicals beneficial but not required.
• Excellent problem resolution and analytical skills with the ability to exercise independent decision making within established guidelines.
• Excellent communication skills are essential.
• Experience and proficiency in a variety of software programs and applications, with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and Word.
• Excellent interpersonal and organizational skills; comfortable in a team environment.
• High attention to detail and proven ability to work under pressure.
• Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables.
• Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems.
• Must be highly motivated.
• Sensitivity to cultural differences and awareness.
• Capacity to identify pain points in processes/systems and recommend and implement possible solutions.

The salary range for this role in Deerfield, IL is between $51,400 and $80,630. Actual salary and benefits may differ based on location, experience, education, and other factors.

Benefits include comprehensive medical, dental, vision coverage, life and disability insurance for positions working more than 30 hours per week, a retirement program with generous employer matching, paid vacation, sick days, holidays, paid personal and maternity/parental leaves, and an Employee and Family Assistance Program.

In addition to base pay, this role is eligible to participate in our annual incentive plan, consistent with the terms of our program.

This information is provided in compliance with applicable state equal pay and pay equity legislation and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected categories.