Senior Manager, Field Effectiveness

Senior Manager, Field Effectiveness

At Amgen, we serve patients living with serious illnesses, advancing treatments across oncology, inflammation, general medicine, and rare disease.

In this vital role you will coordinate and lead projects to ensure the field sales force operates at maximum efficiency, supporting the Director/Associate Director in implementing strategies that drive field effectiveness and ensure cohesive execution across the team.

• Assist in the integration and alignment of field effectiveness initiatives, ensuring seamless coordination and communication within the team and with cross‑functional partners.
• Implement decisions to increase the effectiveness of field forces through complex analysis, optimization of business processes, and the use of effective tools and techniques.
• Identify issues and opportunities related to sales fundamentals, and work with stakeholders to propose and align on SFE initiatives that build sales fundamentals and improve sales productivity.
• Manage and coordinate special projects and initiatives (e.g., sales force size & structure, launch readiness, pilot test and learn projects) to drive field force productivity and efficiency.
• Support the development and execution of field effectiveness strategies and programs, implementing tactical plans that enhance sales force performance.
• Collaborate with US analytics, reporting, and other key stakeholders to develop robust sales force metrics and dashboards; regularly assess field performance metrics to identify areas for improvement.
• Lead cohesion team meetings to ensure all initiatives and changes are effectively managed across operations, incentive compensation, reporting, and CRM teams.
• Facilitate the execution and momentum of field force projects by working closely with regional leadership (RSDs, RBMs), including customer targeting, field reporting, field alerts/suggestions, omnichannel/digital, and field transformation.
• Monitor industry trends and marketplace developments to stay ahead of the competition and adapt capabilities to changing business needs.

• Doctorate degree and 2 years of experience in sales analytics, field effectiveness, management consulting, and/or commercial operations.
• Masters degree and 4 years of experience in sales analytics, field effectiveness, management consulting, and/or commercial operations.
• Bachelors degree and 6 years of experience in sales analytics, field effectiveness, management consulting, and/or commercial operations.
• Associates degree and 10 years of experience in sales analytics, field effectiveness, management consulting, and/or commercial operations.
• High school diploma / GED and 12 years of experience in sales analytics, field effectiveness, management consulting, and/or commercial operations.

• 7+ years of experience in sales analytics, field effectiveness, life sciences management consulting, or field sales within the pharmaceutical or biotechnology industry.
• 2+ years of experience managing people and/or leading teams, projects, or programs.
• Strategic Thinking:
  Ability to think creatively and innovate to influence sales leadership.
• Planning:
  Ability to translate business plans into objectives and align resources to achieve the plan.
• Critical Thinking:
  Strong analytical skills to diagnose business issues and adjust strategies, plans, and tactics.
• Program Management:
  Ability to lead cross‑functional teams to identify, prioritize, and implement improvements to field operations processes.
• Collaboration:
  
  Ability to work effectively with stakeholders to ensure alignment and support for initiatives.
• Communication:
  Ability to clearly communicate the vision, goals, and progress of initiatives to stakeholders at all levels.

• A comprehensive employee benefits package, including retirement and savings plans, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan.
• Stock‑based long‑term incentives.
• Award‑winning time‑off plans.
• Flexible work models where possible.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.