Customer Experience Account Representative

Customer Experience Account Representative

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values:
We put safety first. We act with integrity. We are stronger together. We deliver with excellence. Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

What You'll Do:

• Interact and communicate with customers in the areas of order entry, order shipment, and the logistics of transactions
• Learn and understand our Nitrogen, Phosphate, and Potassium nutrients as well as specialty lines of products in our Agricultural, Industrial, and Feed Divisions
• Collaborate with Sales, Transportation, Product Management, Supply Chain, and Credit along with the plants and warehouses to manage order to cash activity, acknowledging requirements of assigned accounts
• Communicate, strategize and implement the coordination of shipments with Sales, customers, agents, forwarders and plant personnel
• Accurately satisfy moderate and complex customer inquiries regarding order status, product availability, product specifications, shipping documents, product safety, etc
• Provide guidance, mentorship and training on an as needed basis
• Act as a key resource and support role for assigned Sales people regarding the daily activity of shared accounts
• Create, analyze, and supply supporting documents to fulfill quarterly and annual audit process
• Outage and load-out notices for plants, terminals, and warehouses
• Collect and analyze data as well as generate reports and presentations used by management to enable departmental decisions
• Drive and identify areas of improvement and potential efficiencies in the Customer Experience team

What You'll Bring:

• Bachelor's degree in Agriculture, Business Administration, Supply Chain, Logistics or related four-year degree
• A passion for Customer Experience with 1-3+ years of related experience
• Experience or background in an Agricultural, Commodities, Industrial Chemicals, is beneficial but not required
• Excellent problem resolution and analytical skills along with being able to exercise independent decision making within established guidelines
• Excellent communication skills are essential
• Experience and proficiency in a variety of software programs and applications with an aptitude to learn new systems including SAP and Microsoft Office products particularly Excel, PowerPoint, and Word
• Excellent interpersonal and organizational skills and operate comfortably in a team environment
• High attention to detail and proven ability to work under pressure
• Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
• Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems
• Must be highly motivated
• Sensitivity to cultural differences and awareness
• Capacity to identify pain points in processes/systems and recommend and implement possible solutions

What You'll Get:

Purpose-Driven Work – Make an impact as part of a global team feeding the future and support farmers locally and around the world. Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future. Grow Your Career – Tuition assistance for future education…