Public Safety Associate - 3rd shift, part-time

Public Safety Associate (PSA)

The Public Safety Associate (PSA) is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but are not limited to, providing badge access credentialing services; actively greeting and engaging with guests and visitors to ensure a positive experience; screening visitors according to visitation guidelines; determining the guest's destination and providing assistance as needed;

directing visitors with precise way finding; reporting suspicious activities; providing support during emergency conditions; performing weapon screening services to prevent weapons and other prohibited property from entering Children’s property.

• Primarily works at Welcome Center stations, badges and screens visitors according to visitation policy.
• Determines guests’ destination and transportation needs, directing them precisely.
• Directs visitors to all ambulatory clinics, ancillary locations, inpatient areas, EDTC, and campus amenities.
• Builds credible relationships with customers, delivering personal attention and demonstrating respect while maintaining HIPAA confidentiality.
• Performs weapon screening services and secures property/evidence as directed.
• Liaises with local law enforcement.
• Maintains area safety and order during emergency conditions and keeps area neat and orderly.
• Maintains current knowledge of CW policy and SOW through review of internal communications and attendance at meetings.
• Ensures compliance with Children’s Organizational Code of Ethics and applicable policies, regulations, and laws.

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.
• Post‑high‑school coursework in criminal justice or equivalent field of study preferred.

• 1+ years of customer service experience required.
• 1+ years of uniformed security or public safety experience in healthcare, corporate security, law enforcement, or military service preferred.
• 1+ years of weapon screening experience preferred.

• Ability to assess customer demeanor and adjust approach appropriately.
• Remain calm under pressure to support a safe, welcoming environment.
• Complete required introductory and annual competency training.
• Basic computer skills for troubleshooting equipment and system issues.
• Read and write to complete reports and recordkeeping.
• Critical thinking and problem‑solving in a fast‑paced environment.
• Excellent customer service and prioritization skills.
• Confidence and finesse in stressful situations, diffusing negativity.
• Interpersonal communication skills with hospital employees, patients and visitors.
• Ability to collaborate with team members to create solutions.
• Use weapon screening technologies effectively.

• BLS – Basic Life Support Healthcare Provider (American Heart Association/American Red Cross/National Safety Council) required within 90 days.
• CHS‑Certified Healthcare Security – International Association for Healthcare Security & Safety preferred.

Employment is at‑will. This document does not create an employment contract, implied or otherwise.

Children’s Wisconsin is an equal opportunity/affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by law.