Student Engagement and Support Services; SESS Representative

Student Engagement and Support Services (SESS) Representative

The Illinois Student Assistance Commission (ISAC) has an immediate opening for a SESS Representative in our Deerfield Office. The person selected will be responsible for answering questions from financial aid administrators (schools), students and parents about planning, applying, and paying for college. Also, responsibilities include sharing our program information with students through participation in conferences and other agency-supported activities.

• Actively listen and respond to routine inquiries from financial aid administrators (schools), students and parents on college planning, finding, applying, and financing.
• Interpret and explain financial aid application procedures, as well as programs, products, and services available from ISAC and the federal government.
• Develop and maintain current working knowledge of all ISAC administered program rules, policies, procedures, state and federal regulations and statutes.
• Ensure that the division’s key performance and customer service principles are met in execution of duties and responsibilities.
• Record the nature of all inquiries and those requiring action.

• High school diploma or equivalent.
• Any one or any combination totaling eighteen (18) months from the following categories:
  • a. Course work in business administration, communications, journalism, marketing, public relations, psychology, education, or a closely related field, as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • 90 semester hours equals two (2) years (24 months)
    • Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
  • b. Professional work experience in customer service, marketing, public relations, or a closely related field.
• Possession of a valid Illinois driver’s license.

• Strong background working in a financial aid office preferred
• Excellent verbal and written communication and investigative skills
• Ability to analyze and interpret data
• Bilingual English and Spanish
• ISAC offers an attractive benefits package including health, vision, and life insurance, State Employees’ Retirement System, educational benefits, and more.
• 12 earned vacation days per year.
• 14 paid holidays.
• Tuition waiver at select public Illinois universities and tuition reimbursements for non-public Illinois universities.

Salary Range:$45,000 - $49,992

Work Type:Hybrid, 3 days in office/2 days remote after a successful probationary period

Be part of our great mission helping Illinois students on their path to education after high school! Visit us at https://(Use the "Apply for this Job" box below)..

For consideration, please complete an application at .

Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of employment Visas at this time.

The person selected for this position will be required to complete a criminal background check.

ISAC does not discriminate against someone (applicant or employee) because of that person's race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability or genetic information.